Comfort Auto & Body Repair 2653 Northeast Martin Luther King Junior Boulevard, Portland, OR 97212

"I called several times to schedule an appointment for one specific issue (a bent door panel) and they insisted on putting my car photos through an AI estimate program. Being AI, it incorrectly diagnosed my car with a ton of issues, drawing in minor scratches I don’t want fixed into a need for an entire fender replacement. The estimate totaled to $3,277 almost the entire outside of my car replaced, with “waste removal” as an added cost. They ignored my request, tried to scam me into problems that don’t exist, and then dismissed me after I stated a preference for in-person evaluation. I went elsewhere to get my car serviced. Update: in email they threatened to “get their lawyer involved” (basically sue) right after I posted this, I’m assuming in reaction to this review. They claimed I am harassing them-I told them to stop emailing me and they emailed me again. It is my right to comment on my customer service experience. It is my honest opinion that a great amount of these reviews are paid actors, but of course I cannot prove this."

"Took my car here for a minor repair; they had me back on the road in a matter of minutes, and while I waited I watched the owner graciously help out some neighbors who had a dead battery. Kind, straightforward, and trustworthy."

"These individuals performed admirably! The car appears brand new. They offered a highly competitive price (20% less than others), picked up the car sooner than competitors, and completed the entire repair process in just three days (while others quoted two weeks). You can trust them!"

"We received excellent service and the work was done very promptly and professionally. We had a big dent in the driver’s side door that made the door difficult to close. There were also some repairs needed to the front fender.The bid we received from Comfort Auto was about $1,000 less than the other bid we received. The vehicle was finished in a little more than a week. We are delighted with the service. The vehicle looks brand new!!"

"Quality service at a fair price. I work near Comfort Auto and have previously always gone to my dealership for car work. As of late, they have been booked up six weeks out, and I got sick of it. This is the second time I've used Comfort and I've been happy both times. They also got my car in within days, not weeks!"