Rite Aid

"I would give this store zero stars if I could, due to extremely rude customer service and several other issues. Despite spending $43.98, the treatment I received was far below acceptable industry standards. The store's operating hours are also misleading—they close at 10 PM, not 11 PM as expected, causing inconvenience. Additionally, the checkout process was inefficient, further diminishing my shopping experience. Comparatively, I’ve always found Walgreens staff to be friendly and attentive, often reminding me of coupons and offers— a stark contrast to this store's service. I strongly believe the community would benefit more from this space being repurposed, perhaps into a gas station, where customer service might meet or exceed expectations. Overall, a disappointing experience that could significantly improve with a customer-focused approach"

"Hi Rite Aid. Can you please get you coolers fixed for the love of all residents in Bremerton and port orchard? Heard from your own employees they have been down for months now. But you still charge full price for a beverage? Step it up!"

"The staff of the pharmacy was very nice, but they refused to give us a single dose of my wife seizure medication to prevent her from being hospitalized, as the insurance company is been giving us hoops to jump through for 5 days and still hasn't approved it. They told me that it was in part because it is their managers day off and only their manager could approve giving me a single dose to protect my wife from hospitalization. How does a pharmacy run open hours withpit giving the staff power to help!"

"Absolutely the worst of all rite aid stores. Consistently mixing up med orders and dosages. I could have taken 4x the amount of medication had I not noticed and had serious health ramifications. They didn't seem to acknowledge there kistake or apologize."

"This pharmacy is a joke. They never answer their phones. They’ll put you on hold (without even asking you to hold) and then they don’t even take your call after several minutes waiting on hold. This isn’t just a rare occurrence either this happens all the time. So you can’t reach them, you go in, and what do you see? Employees laughing and talking story with each other, ignoring the lines of customers, not answering the phones, looking at their OWN PHONES. I come to pick up a prescription and get told there’s nothing there, the next day I’ll get a phone call telling me come pick it up it’s the last day. Seriously. If you have a life threatening condition you take medication for, DO NOT TRUST THIS PHARMACY TO FILL YOUR MEDICATIONS… Everytime I’ve come in there’s just one girl running back and forth doing a million things. When she’s working the counters that’s the only time I don’t wait in line for 30min. And she’s literally the only one who treats me like a human being. Her name is Diane. But when she’s not working the counters she appears to be the only one answering phones. The other workers usually don’t even say hi just “date of birth?” as soon as I walk up. No one else back there has a clue or a care in the world… I see them sitting on their lazy a$$es. The other day I came in and waited at the counter for help and the heavier set girl Brenda was too busy finishing her story about a customer she hates and in her own words ‘needs to get a life’. Everytime I see her she’s yelling and complaining about customers. Even if she is waiting on me she is having conversations with the other people and yelling and complaining like I’m not right there. They always say “we’ll be right with you” and then they just go back to laughing and telling their stories to each other while you wait. They act like you’re inconveniencing them by showing up to pick up your medication as if that’s not how they have a job. I really hate coming here but my old pharmacy stopped taking my insurance. Do better RiteAid. And clean the plexiglass at your front counters they’re gross. Edited to add- if you ever need help finding something don’t even bother asking the pharmacy. They are too lazy to learn where anything is."