Costco Tire Center

"We purchased 70,000 mile warrantly tires. At 17,000 miles, after diligently taking them for 10,000 mile rotation - I took in again for 2nd rotation & was told ONE tire was too worn at the edge so they wouldn't rotate. I couldn't believe it. Then they said I needed to buy 2 new tires to balance. When I questioned further, they admitted I only really needed one but they didn't stock the same tire. Then they looked and said they couldn't order my tire. They also claimed it was MY FAULT because I hadn't taken them for alignment which needed to be done each time I got new tires. I had NEVER been told this before and THIS TURNED OUT TO BE A BALD FACED LIE, which I found out after I paid $150. for alignment. (Costco doesn't do alignments). Then I went elsewhere to get the one tire and they pointed out that all of the tires were worn on just the outside edge. We called Costco & they refused to honor the warranty on the basis it was over 5 years since we purchased (can you say COVID?). We called all the way up the chain of command with no results. So now, I have to buy 3 new tires and supposedly another alignment. I don't trust a word these shysters say. DO NOT TRUST A WORD THEY SAY. And don't bother buying long warranties as all they will do is point out the fine print, which nobody reads, and stand behind nothing but RIPPING YOU OFF. Never again. I have been a Costco shopper since their inception - maybe not quite as long for tires. I've seen things go downhill since their original management changed but never believed I'd experience such swindling as I did in the tire dept. I'm am seriously thinking of dropping the overpriced membership. If you shop around you can get as good or better deals without overbuying, overpaying and especially over-consuming products that end up in landfills. Shame on Costco."

"Worst customer service and they do NOT CARE about the work they do. We spent $1100 on 4 new tires. A few days later one began losing 8-12 psi per day, so we tried calling to get an apt. They literally never answered their phone, called probably 8 times. Decided to just show up on a Saturday since we both work 5 full days a week and that’s the only day it works for us. And they said they wouldn’t do anything that day and we should just “show up early” on Sunday and leave the car and they might get to it. So we paid for a service and a product and they don’t care about getting it fixed. I truly wish every member of the tire center the absolute worst and hopefully Costco can fix their horrible division of knuckle draggers."

"I went in to buy a new tire after I got a flat. Purchase went smoothly, the person working the counter was helpful and friendly. I have them my details but never received any communication about my purchase. I eventually called back and they said they had got them in but they didn't let me know. I asked for an appointment and they told me it was over a week until they had an opening. I expressed disappointment they didn't communicate. They made me give them all my info a 2nd time and we're rude about it. Then I never received appt confirmation email or text dispite telling them all the info. Went I get to my schedule appt time they are delayed and tell me it'll be 1.5hrs to change 1 tire. Their system went down so I had to tell them all my info a 3rd time. They called me 2 more times asking what tires I bought and then which tire needed replaced, even though I had told them when I got there. They were pushy, demanded info from me that they already had and made jokes at my expense. When I left I discovered they didn't return my spare. I called back and after waiting they hung up on me. I had to march inside to ask for my property back. Not worth the savings to shop for tire here. I hope they do better."

"Literally the worst customer service ever. Took my car in to just get the tire checked for a nail or put some air into it. Eric told me I would have to leave my car there(which is fine because I had to go to work) but they couldn't give me a time estimate and then said it could be as late as 8:30pm. I called 5 hours later to get an update and they immediately put me on hold. I was on hold for 10 minutes, I hung up and called back. The lady was rude and immediately put me back on hold. I wouldn't recommend coming to this location for tire service unfortunately."