Les Schwab Tire Center
25101 Pacific Highway South, Kent, Washington, United States
About the Les Schwab Tire Center
Les Schwab Tire Center is a renowned car repair and tire store located at 25101 Pacific Highway South in Kent, Washington. With a strong reputation for quality service and a wide selection of tires, Les Schwab is a go-to destination for all your automotive needs. Whether you need new tires, a tire rotation, or other car repairs, the expert technicians at Les Schwab are dedicated to providing top-notch service and keeping your vehicle running smoothly. Visit Les Schwab Tire Center in Kent for all your tire and car repair needs.
Photos of Les Schwab Tire Center
25101 Pacific Hwy S, Kent, WA 98032, United States
Opening hours of Les Schwab Tire Center
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of Les Schwab Tire Center
"We made an appointment online to come in at noon to get our winter tires placed on one of our cars. We dropped off the car on time and went about our day. At 5:15pm we were in the area and decided to check in. We were told an additional 45 minutes were needed. We came back an hour later and had to wait more! It took this place nearly 6 hours to change 4 tires. While I am by no means a car expert, but I’ve never had to wait all day for a tire change, especially when we made an appointment ahead of time. We will not be returning!"
"Absolutely dreadful experience with this establishment! The customer service is beyond terrible. I visited due to my tire light coming on and was directed to pull into the shop for assistance. Despite patiently waiting for 15-20 minutes, the tire technicians showed a complete lack of acknowledgment. Instead of helping, they aimlessly walked around, kicked at tires, and made eye contact without any intention of providing assistance. Even after getting my tires filled, the technicians couldn't be bothered to identify the low tire, simply shrugging and stating all were low before walking away. Trust me, save yourself the frustration and find a different Les Schwab – these people are not to be relied upon!"
"Broke a sensor/part while doing brakes. they attempted to fix with a zip tie. did not notify that the part was broken. had to take vehicle in again. ordered wrong part. ordered wrong part again. did not even bother to call and update. still not resolved... Issue finally resolved"
"My experience today (9/27/2023) at Pacific Hwy S Les Schwab Tire with Tony the manager was unbelievably rude and disrespectful in such a manner that made me feel like I was racially stereotyped. I came into Les Schwab to have my truck tires changed, rotated, and balanced for preparation for the wintertime. Tony was at the counter, and I had asked if there was time today to have these services completed. He proceeds to ask me if I purchased the tire from Les Schwab and had told him no. Tony then said that they could work me in, but I would not be a priority overpaying customers. I then said to him what makes you think I am not a paying customer. I was just in here yesterday with my other vehicle doing the same thing and didn’t complain about the payment. I then proceeded to ask if there was another day, I can schedule to get my truck serviced for the tires changed, rotate and balance that would be at a reasonable time since I am also a in business and have appointments that I need to complete. Tony offered me to come in on Thursday but made it a point to remind me that it wouldn’t matter what time I scheduled if a paying customer comes into Les Schwab, they will take priority over my vehicle. I then said to Tony Thursday doesn't work for me because I am at my office from 9am-7pm so can we schedule something for Friday morning. Tony said to me no and if I cannot get the services done today or Thursday then there is nothing for me. He was not allowing me to schedule anything for Friday. I then said thank you and walk out of Les Schwab on Pacific Hwy S. I am writing this review because I felt very disrespected and judged coming into a business trying to get my truck serviced for the wintertime. I have been a Les Schwab loyal customer since 2008 and to be treated like I was looking for a handout or free services was very uncomfortable and to TONY the manager of Les Schwab remember you never know who you are encountering when you are working a customer service job so you may want to treat everyone with kindness."
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