Discount Tire

"I had the pleasure of dealing with Chris recently, and I must say, his assistance was nothing short of outstanding. When I encountered a problem with my broken wheel, Chris stepped in and swiftly resolved the issue, demonstrating his remarkable efficiency and professionalism. Chris's client-centric approach was evident throughout our interaction. He listened attentively to my concerns and acted promptly to address them, ensuring that my needs were met with the utmost care and attention. His dedication to customer satisfaction was truly commendable and made a significant difference in my overall experience. Moreover, Chris's politeness and courteous demeanor were truly refreshing. Despite the urgency of the situation, he remained calm, polite, and composed, which helped alleviate any stress or frustration I was feeling. His exceptional manners and professionalism left a lasting impression and reinforced my confidence in his abilities. Chris's excellent communication skills further enhanced the experience. He kept me informed every step of the way, providing clear and concise updates and ensuring that I understood the process fully. His ability to communicate effectively and efficiently contributed to a seamless resolution of the issue at hand. In addition to his professional skills, Chris's positive attitude and friendly disposition were a pleasure to encounter. He approached the situation with optimism and a willingness to help, which made the entire process much more pleasant. Overall, Chris's swift resolution of my wheel problem, coupled with his client-oriented approach, politeness, excellent communication skills, and positive attitude, truly set him apart. I am grateful for his assistance and would not hesitate to recommend him to anyone in need of exceptional service. Chris is undoubtedly an asset to your team, and I am thankful for the opportunity to have worked with him."

"A very unexpected over-the-top positive experience. I bought tires for my daughter's car at Costco. When one of the tires was punctured on the sidewall (within 30 days of purchase) I went to Discount Tire (DT) because it needed to be replaced ASAP. Costco couldn't do that. Yesterday was my 2nd visit to the Burien DT because of a nail in another tire which was discovered by Honda. Not repairable so this time I went to Costco. They wanted to keep the car for a day to determine if it would qualify to be replaced, if so they would order a new tire which would take a week and then the car would have to be left for another day to have the tire mounted. Crazy. I took it to DT yesterday, the tire was ordered and it was installed this afternoon! As busy as they all were, the staff was pleasent, couteous and helpful to everyone that walked into their lobby. They have all my future business! Costco on 4th could take a few lessons from DT."

"The team in Burien really did a great job for me today. I cannot say how grateful I am to them, this team can really crank out the work volume as well. We even seen a car chase today. Shame to say that Schuab told me my tire cannot be fixed and sent me away. I purchased new tires at Discount and let them know the story. Today at my install appointment the crew at discount checked my tire and was like “we can simply fix your tire, there is nothing leaking from the sidewall, you only have 25k on them. Discount has a customer for life!! I appreciate this team in Burien especially. Thank you"

"I just have to say the team at this Discount Tire location need to commended. I had picked up a screw in my tire the night before, went online and made an appointment. I was in and out in just over an over for a tire patch. While I think that was great, the true stars were the front desk team. I arrived to a small line, a customer ahead of me talking on his speaker phone, phones ringing, and more people joining in line behind me. I stayed there to wait for my tire and the line never died down. I was there at the “after work” crowd was coming in, a bunch of walk-ins, but the team did incredible at giving each person attention, not a rushed feeling, ensuring everyone they would be with them. That being said, I highly recommend appointments. They’re free and easy to schedule. The cherry on top was that my tire was patched. They gave me a bill for $0.00. When I informed them that I didn’t purchase my tires from them, I was told it’s a free service they offer. I was humbled that the level of customer service provided for a $0 bill was so high. Hats off to you all!"

"Went in today with a screw in my tire. They took care of me no problem, no charge. Service was fantastic, they checked the rest of the tires and we were on our way. Can't get any better than that."