Jiffy Lube Oil Change and Multicare

"I just went to Jiffy Lube at the Gresham location. I asked for an oil change. I had a 25$ coupon for an oil change and asked that they honor that coupon. they sent me to the waiting area and drove my car into the bay. I was not told how much the oil change would cost even after I gave my information at the desk. The tech came back and asked if I wanted to change my oil filter or cabin filter and quoted 32$ for the cabin filter which I opted to do and 14$ for a new transition cap. when all was said and done I was handed a bill for $175! for an oil change after my $25 coupon. l looked at my receipt and saw they had charged me $47 for the cabin filter and $112 for my oil change. I was shocked and feel misled. I told the tech this and was told by him that we had discussed prices 3x and I should not be shocked by the price. I will never use Jiffy Lube again and feel that that I was tricked. don't learn your lesson the hard way like me- avoid this business."

"My wife went the Gresham location with a $25 off coupon and was charged $175.55 . We were shocked! $112.99 just for the oil change. They doubled the cost of the cabin filter resale value said it was $30 then charged $47. They argued and said my wife was wrong and that they told her "What'll want us to do?". No up front costs on the oil change were mentioned. Dumb of us to use this service. I use a lube service out of efficiency to cost ratio. This is not that. This is ridiculous, a rip-off and they treated my wife with disdain. If I could, I would remove the single star I gave."

"There is only one thing I ask when going to a service shop - be honest and do good work. Unfortunately this location damaged my vehicle when replacing the cabin air filter (which I never requested to be done) and never told me they broke the cover. I discovered it was broken when I removed my glove box to verify they actually replaced my filter! Yes, Ford has a very poor design that has weak plastic clips- but you broke the clips, didn't tell me about it, and left the broken clips in my glove box! The cover needs to be on correctly for the filter to work correctly. I would have been completely okay with the entire situation if you had #1 shown me the "dirty" filter and asked ME if it was okay to replace it and #2 told me you accidently broke the clips - it was reparable with two screws... an easy repair. Don't just leave the broken clips in my glove box and put it back together and expect me to find it in six months from now."

"I applaud their service. The workers seemed nice enough for the 15 min. I was there. The oil change is supposed to be $54.99 for the basic synthetic blend. But because I have a European car the basic oil change was quoted to me at $178. Special oil or something. I didn't quite believe that so I went to Valvoline and they told me because the year my car was manufactured they could do the basic oil change for me $74.99 more than I could afford too but because I felt like Jiffy Lube lied to me I decided to go ahead and have Valvoline do it and I bought windshield wipers because I feel like they were honest. I feel like Jiffy Lube lied to me because I asked was there anyway that we could just a synthetic blend and they were very adamant in saying no. Now either Jiffy Lube didn't do their research,or were trying to rip me off, or Valvoline lied and had to have my business, but something doesn't seem right. If Valvoline lied my engine will tell me. Funny thing the last oil change this car had from a previous owner was from Valvoline."

"Today will be the last time I visit this location. First, the positives: my wait time was reasonable, they suggested I change my engine and cabin air filters and showed me how dirty they were. Now, the negatives: the waiting room is in a deplorable state. I don't think it's been cleaned this century. I understand I'm getting my oil changed. I'm not expecting the Waldorf Astoria lobby, but it was really gross. After I got home I noticed how dirty the exterior of my car was. There were greasy finger prints all up and down the hood and the top and sides of both fenders. There were also streaks of grease on both the driver's side and passenger doors, including the door handles. I mentioned air filters earlier. I declined to have this service done because it's an easy job I generally take care of myself. When I opened the glove box to change the cabin filter, I noticed the left interior side clamp was not put back into place (I found it on my dash), the catch wire on the right side was not reattached, and a screw that holds the filter cover in place was not reinstalled (I found it on the floor mat). Fortunately, I was able to make these corrections myself. Given the lack of respect to my vehicle's exterior and lack of attention to detail inside, it certainly makes me question the quality of service on the other parts of my vehicle. I hope that management will tighten things up and future customers will not have such an unpleasant experience."