Ulta Beauty

"I bought olaplex No.4P Blonde Enhancer Toning Shampoo (purple toning shooo) twice there for the same costs as the company and it is not the same quality compared to buying it straight from Olaplex. The color and texture is different. The first time I bought it from Ulta after getting it directly from Olaplex, it started turning my blonde green toned when applying rather than purple. I instantly washed it out and threw it away. I bought the shampoo directly from Olaplex afterwards. Later on I thought I would give Ulta another chance because I assumed it was just a one time mix up in quality. Unfortunately, it wasn’t and was the same color and texture, this time however it didn’t turn my blonde green toned but blue toned. The second try did work better than the first, but I will never buy Olaplex purple shampoo from Ulta again. Why pay the same priced item for lesser quality. Buyers beware."

"I hate to agree with the other 1 star reviews, however this location is lacking in customer service big time. Everyone. There have been times where I have come into purchase something, as recently as a week ago, and no interaction when I'm getting rung up. They're always chatting with their co-workers who are standing off to the side about stupid stuff. Not being present at all to customers. Overall, poor customer service, it's dirty inside. I definitely will not be a returning customer, and would not recommend going to this location to anyone. I'll spend the extra 10 minutes driving to Cedar Hills Ulta instead."

"I ordered a product online for pickup. Their app lets you tell the store when you're on your way so I informed them I would be there in 20 minutes, then when I got there I went through the curbside pick-up instructions. I waited several minutes and nothing. My wife is disabled so when curbside pick-up is an option we utilize it. It took so long I ended up having to go in only to have to deal with a very disorganized staff. Really poor experience overall and it took over 15 minutes to pick up a single item."

"My wife’s favorite store. A lot of make up products available at reasonable prices . Clean restrooms and friendly staff. Top notch make up store with all the good brands and saloon in it."

"TERRIBLE customer service, or lack there of!!! I'm a fan of Ulta, and will just purchase online rather than going to the Tanasbourne location. Management needs to focus on training employees to have better attitudes and what good customer service is, since after reading all the other reviews, I'm obviously not the only one who had a bad experience here."