Salon Paixao 601 Columbia Street Southwest, Olympia, WA 98501

"The salon double booked me TWICE. I went there twice. The second time they sent me down and thought that I was someone else - called me by another clients name even though when I walked in I said explicitly which my stylist I had an appointment with. And then, when they finally figured out who I was, they pretended that they didn’t double book me and then I was waiting for 20 minutes while they were coloring someone’s hair “ real quick “. Totally unacceptable. I will never be going there for a haircut. I’m taking my business elsewhere. It also felt really freaking obvious that I was the only person of color there and everyone else didn’t have an issue with their appointment. I just had a baby and this is my first haircut appointment in a year - I was looking forward to the chance to take care of myself, arranged a babysitter and everything and the salon not only wasted my time, but gave me a really terrible experience. EDIT: they called me and said “I know no one likes to wait…” and offered me a free hair cut. I clarified that it was not the waiting that upset me - it was the fact that that they had double booked me TWICE. And no thank you to a free haircut i have no desire to step foot in there again. Then she had the nerve to say I made an error by telling them I said the wrong stylist - and that they were doing color for a client who came early. and that they wouldn’t have taken the other client if i had said the correct stylist’s name. What?? they were the ones who had the appointments all listed there. why would you disregard a client who had an appointment and take one with a later appointment? I was literally on time right when they opened. and then the owner tried to justify that they never double book. and said it was all just a silly misunderstanding. This is not ok and it is all excuses and really made me angrier because the bottom line is that they made it crystal clear I was at the BOTTOM of their priority list. If you want to be treated like a low priority, enjoy this salon. I’d say take your funds elsewhere."

"Bri cut my hair and did exactly what i asked not to. I have short tufts of hair everywhere and i cant style it. Its going to take months to grow out now Edit to reply: bri no longer working there still doesnt fix my hair she messed up in august, which is by the way, still messed up and taking me months to get it back to looking normal"

"Bri cut my hair too. :/ I came in for a hair cut after my longtime hair dresser had moved out of the area. A woman set me up with a new hairstylist whom after showing her a picture of the exact length and haircut I desired BUTCHERED my hair. I don’t say that lightly. I’ve had a bad haircut before but they’re usually salvageable. This was three weeks before my wedding and she cut my hair however she wanted, didn’t look like the picture. The grow out was horrible and she chopped some parts of my hair from my shoulder to two inches long. I’ve never been so upset and I just watched her in horror as she started by chopping my hair 4 inches shorter than I had requested. This woman was unprofessional, rude, and told me my grow out was going to be horrible. Don’t get your hair cut there it’s a butcher fest. Rant over."

"DON'T GO HERE! I don't understand why they have this high a rating with so many bad reviews. I got a haircut. The cut did not follow the overall idea of the pictures I brought. I asked for an appointment for a redo hoping to get something I could be happier with but nobody has contacted me back. It has been more the 2 weeks since my cut. I called and emailed and the stylist has yet to contact me. I don't recommend this place. This is not the first bad review this place has had. I made a mistake of thinking that the bad reviews were isolated events and I assumed they were not that bad but apparently they are. Whoever owns or manages this place needs to do something. It is not okay even if stylists rent a chair to have such poor customer satisfaction or service. I will allow more time before speaking to the owner/manager and completing this review with details and the stylist name. I still continue to be hopeful and think they may come through."

"I couldn't have had a better experience! Stacy was absolutely wonderful. They were able to book a last minute appointment for me and she was so attentive. Stacy gave me the exact cut and color I was looking for! I will definitely be coming back here."