Behind the Smile Dentistry for Children 14795 Southwest Murray Scholls Drive, Beaverton, OR 97007

"Until recently, my children had only ever gone to this office. I have to say at the outset that I really like Dr. Downey. I found him more than capable, honest, and kind. However, throughout the years I've gotten the feeling from other providers and from the admin that we were less important than the money they made from us and in general. That's a really crummy feeling. The last experience was the last straw, I'm saddened to say, and it was with the office manager. I brought both my kids for a checkup. It had been a while due to Covid. We had new insurance. She was having trouble connecting with my insurance over the phone. I asked that we wait for my son to go back. I stated that I did not want to proceed if the visit wasn't covered. She, ultimately, told me I was good-to-go. The appointment was already held up so much that they weren't going to be able to get to the cleaning. I was hurried. I felt badly for holding things up. I quickly signed the paper I was given. It is absolutely on me for taking her at her word and not looking more closely at what I signed. Again, I did so because I had already made it clear that I didn't want him to receive services if they were out-of-network, and I had held up the appointment. I should have taken the time to read it thoroughly, anyway. I didn't. Ultimately, they were out-of-network with my new insurance. I have no idea why she told me I was good-to-go after I had made my wishes clear. When she called and emailed numerous times for us to pay the hundreds of dollars we owed for the checkup, I expressed to her multiple times that I felt manipulated and deceived--whether purposeful or not--and she made no adjustment. Not only did she make no adjustment to the out-of-network charges, but she was pretty cold about the whole ordeal and kept referring to my having signed the paper. She's right; I did. I'm still bummed about it. I wish I could feel more comfortable taking my kids back, but I don't trust her, and she runs the show. Just beware. Don't rush when you sign, and don't take them at their word. Read every word of what you're signing. They're in it for the money. No compassion to be found."

"Dr. Downey and his staff are just the best. My daughter adores Angie and she is so patient with my feisty 4 year old. There have been a couple times where we’ve gone to a different dentist just because of our location or our dental insurance and it just doesn’t work. Dr. Downey is the only dentist my kids want to see. He is extremely knowledgeable and non judgmental and he will take as long as necessary to explain treatment options to you. He really cares about what is best for his patients and you can tell that he loves kids. The office setting is bright and inviting. We are so happy we have such a great dental team for our kids!"

"From the moment we stepped into behind the smile dentistry, they were extremely helpful and thoughtful. They took enough time with my daughter as well as myself to reassure us we were being considered with each process. Prior to us going my daughter would barely let me brush her teeth or help her floss. She definitely didn’t even like the idea of going to a dentist appointment. Now she looks forward to it and is always telling me how important it is to take care of her teeth. She’s even brushing her teeth at school now. I am so excited to have them on our team! By the way all of the staff are so super friendly, you feel like you known them all."

"We love Behind the Smile! Our two girls have been going here for a couple of years and they're always asking when they get to go back. The whole staff is truly fantastic with kids, they make it easy to schedule, and the office is totally digital - e-mailed reminders, sign in on tablet, etc - to make life easier for busy families. Even though they're not a preferred provider with our insurance, it's well worth the difference in cost."

"I love Behind the Smile! They are so patient with my 2.5 year old and do everything they can to make him feel comfortable with visiting the dentist. They took the time to introduce him to each of the dental tools that will be used to clean his teeth so that they don’t seem as intimidating when they are used on him. Everyone in the office is extremely friendly, so I look forward to taking my son in for his appointments. I’m so happy I found them when looking for a dentist for my son!"