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Lee Thornton - State Farm Insurance Agent
22235 7th Avenue South, Des Moines, Washington, United States
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About the Lee Thornton - State Farm Insurance Agent
Lee Thornton - State Farm Insurance Agent is a local insurance agency located at 22235 7th Avenue South in Des Moines, Washington. The agent, originally from Montana, moved to Seattle to pursue a degree in air traffic control but discovered a passion for connecting with others and guiding them in making responsible financial decisions. The agency offers a variety of insurance options including auto, home, condo, renters, life, and business insurance tailored to individual needs. The team at Lee Thornton State Farm is dedicated to providing quality service and building relationships with customers based on mutual confidence, integrity, and financial strength. The agency is involved in the local community through support of organizations like the Des Moines Food Bank and participation in events like the Blues and Brews festival. The office is multilingual, offering services in English, Spanish, and Turkish to better serve the diverse population of the greater Seattle area. Whether you're looking for insurance for your home, car, or business, Lee Thornton - State Farm Insurance Agent is here to help you find the coverage that matters most to you. Give them a call or stop by their office for an insurance quote today.
Photos of Lee Thornton - State Farm Insurance Agent
22235 7th Ave S A, Des Moines, WA 98198, United States
Opening hours of Lee Thornton - State Farm Insurance Agent
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
Day off
Sunday:
Day off
Reviews of Lee Thornton - State Farm Insurance Agent
"I normally do not write reviews but my experience was rocky every time I've had to speak with them or request service. Signing up was relatively easy but the customer service aspect is a different story. Hard to get answers to questions, and or felt as though we were blown off whenever we reached out. Even down to the cancellation, we explicitly requested to have our Home insurance stay in the escrow account, but they refunded us for that anyways. If it couldn't stay in the account at least give us a heads up. Also, being that they have our updated address for the auto and home insurance for these services, they sent the home insurance refund back to our old apartment address when we were signing up for our recently purchased house. If not for the USPS mail forwarding, we would've never received or knew of the refund in the first place. Our auto premiums also increased with no explanations or heads up after 6 months when nothing has changed on our end. Easy to collect payments but being your "agent" is like pulling teeth. Highly disappointed in the service. Highly unprofessional."
"I believe the customer service at this agency is outstanding. Lee Thornton and his team routinely provides a combination of problem solving information and a friendly attitude in a responsive manner. During office hours, someone always answers the phone. In my interactions, the staff demonstrate the expertise and attitude to quickly response to my questions/problems in a helpful way. They also follow through in completing my transactions in a timely and professional manner. I think this organization is well organized with a knowledge staff."
"Lee and Erin are a throwback to the glory years of good customer service. If you call, they answer. If you make a request, they turn it around immediately. I recently called with the news I had purchased an old boat. They created a quote and applied coverage immediately for an upcoming boat trip. Then when I needed a certificate of insurance for the marina, they turned that around immediately as well. I am very impressed. We have used a number of insurance companies and agents over the years but we won't be changing again. So glad we found this office."
"Lee Thornton’s team of representatives are without a question an awesome group of people! Within the past 6 months I’ve been a customer, I’ve experienced high level customer service and knowledgeable information from Erin Phillips that I hadn’t received with my previous insurance company (Progressive). Erin is always responsive to questions I have and deserves a gold star!!! I will definitely be a long time customer here!"
"Friendly, quick to serve and overall great experience! I've been with State Farm for some time and this is my favorite office. Everyone on the team is very honest and friendly that it makes any situation easy to get through. I recently went through a car accident and Erin made sure I was covered from start to finish. She was quick to get me situated with my claim, car rental, and answer any questions that I have. But the experience went beyond traditional business, I feel that she cared about me as a person instead of "just another claim number." I HIGHLY recommend using this office!"
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