Walker's Renton Subaru - Parts & Service
519 Southwest 12th Street, Renton, Washington 98057
About the Business
Walker's Renton Subaru - Parts & Service is your one-stop shop for all your Subaru repair and maintenance needs in Renton, Washington. Located at 519 Southwest 12th Street, our experienced technicians are dedicated to keeping your Subaru running smoothly and efficiently. Whether you need routine maintenance or major repairs, we have the expertise and genuine Subaru parts to get the job done right. Visit us today and experience top-notch service and customer care at Walker's Renton Subaru - Parts & Service.
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Contacts
519 SW 12th St, Renton, WA 98057, United States
Opening hours
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 19:00
Sunday:
Closed
Reviews
"They have the best customer service. If you're not certified with their work, they would do it again for free to earn your business again"
"Waited two years to come back to this location because of dishonest things they did back then. (Sales ended up giving substantial perks and cash to apologize for their actions.) Came back to a mostly new staff, but still negatively surprised with the service. Nothing that cost money to fix this time though. I fixed it. Got a bit dirty in the process. It was, basically, a thoughtless and messy job completion. After a straight forward oil change and tire rotation, they tossed my wheel into the back, sideways and upside down so I needed to fix it myself before driving off. They didn't correctly put it back into the well provided, meaning that I had to reset the wheel, the bin that sits in it and the trunk. Doable, but so is changing my oil. Guys, it's right there. It's a hole in the trunk shaped like a wheel ~ and you missed it. Do I have to check the number of bolts on my tires too? Come on. If I hadn't been lied to before at this location so badly, I'm sure I'd be more lenient in this case. But this was the second chance I was extending. I will continue to travel to inconvenient locations for my service because I simply can't trust you to do work that I leave feeling good about. Two stars because it wasn't as bad as last time. ✨"
"Your standard Subaru dealer. Pretty helpful and relatively easy to work with. I've had several odd issues that were covered by warranty, but it usually turner out to be a simple fix (software update or reset). I do like that they started using a SMS updates and communication, which makes it easy to see what's going on. You need an appointment for any service other than oil change for which they offer express service with the expectation that it will be done quick while you wait and drink your coffee and eat your popcorn. However mornings and weekends are very busy and there is a lot of waiting involved."
"I brought my Forester Wilderness in after running over a nail. I was told that it was irreparable. The service rep said that my only option was to buy a new tire. She said that, because of the tread differential, the replacement tire would need to be shaved to match the other tires. She told me that they put the spare on, and that I could not drive over 30 mph on it. She gave me a hard sell on the almost $600 replacement. I asked for her to bring the technician, who she had said made these recommendations, outside. He immediately refuted every single thing she told me. My existing tires had almost no wear on them and no replacement needed to be shaved. My spare was also a full sized tire (because I have the wilderness model). I later brought the punctured tire to a shop, who told me it was easily fixable. One of two things is true. Either A., (The service rep lacked any basic knowledge of my model and, more broadly, of tire repair) or B., (She was performing a willfully dishonest upsell.) Neither scenario is acceptable. I will avoid the Walker service department, if at all possible, in the future."
"Please retraining their staffs. Unprofessional and inefficiency! First, they took more than an hour to find out my warranty for the tire replacement. If I didn’t purchase the Road Hazard warranty, I am definitely not coming back. Then, I scheduled the appointment for the tire replacement today at 12pm. I asked them how long it would take. They told me an hour to an hour and half. But I couldn’t get back my car until 2:37. Wasted my time waiting there! After I drove home, I found out the Subaru logo in the middle of the wheel is actually missing, and they forgot to put back after tighten the screw. And they asked me to drive back on the next day to pick it up. What the…It’s 34miles round trip to there! Who is gonna pay for the gas and the time I spend on driving. That’s not my fault, it’s their mistake. They should deliver the logo back to my place!"
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