Hawthorne Auto Clinic

"These ladies have special powers! I drive an older car, and a mysterious problem came up. I got a huge bill to working on it in another shop, but it did not get fixed. I got my car to Hawthorne Auto and they diagnosed it - capacitor issues in the engine controller. The controller is not being made. The first replacement failed. More delays with holidays and snowstorms. But the stuck with it. For a reasonable rate, I have my car back and it runs perfectly, I have brought cars to nearly every shop on inner eastside but it is Hawthorne Auto that I trust."

"This place is amazing! I’ve gone here twice now and they are quick, efficient, nice, honest, etc etc! Both times I knew that my car was in great hands and I have never felt so taken care of!! I NEVER review places, but this place is so amazing, that I have to let everyone know. If you are new to the area and don’t know where to go to get your car looked at; go here! Seriously the staff is incredible, and I don’t think I’ll ever go anywhere else as long as I live in the Portland area. Good mechanics are hard to come by I’m just so happy that I found this place!"

"I’ve been taking my vehicles here for years, since before they changed ownership. I remain just as happy with the services as I was before this change. I’ve always received top quality service. I like patronizing a business that is woman owned, and appreciate their thorough communication. I used to bring my ancient car in for check ups to see if it could handle long trips. They provided thorough exam, then a very user friendly list of what was recommended and why. I could accept, decline, or ask more questions. Yesterday my car handle broke off in my hand. I called, brought it in, and within a couple of hours they had sourced the part and fixed it. I was amazed. I never feel like they are talking down to me, as they willingly explain any recommendations. I highly recommend Hawthorne Auto Clinic."

"Had dropped my car off bc it was shaking and emitting rotten eggs smells. They couldn’t initially find the issue and didn’t charge me, since they weren’t able to diagnose anything. That’s good morals and investment in their regular clients. I drove my car home, same issues. Texted and let them know. Sarah texted back with me (after 5pm), asked me further questions and scheduled me for the next day. Then when I arrived Sarah personally jumped in my vehicle with me to make sure we could find the issue (a misfire). We did, parked back at shop, Sarah took the keys and said “we’ll get this fixed in about an hour.” Top tier communication, integrity, speed. I felt prioritized and very well cared for. Thanks Sarah, and thanks Hawthorne Auto. Y’all already know I’ll be back."