Greg's Japanese Auto

"I had my oil changed here today. I saw an ad online yesterday listing a synthetic oil change for $48.99, which is a great deal so I called to confirm the Federal Way location would honor this deal and they said yes. I specifically asked if that included everything because I know places have hidden costs sometimes. The person I talked with said yes it included everything but tax. Perfect. I took my car in today and the guy at first quoted me over $100 so I mentioned the online deal and he honored it but then quoted me $88-something. I know my car takes 6.5 quarts of oil and the deal only covers 5 quarts so I questioned the quote and asked if 1.5 extra quarts of oil costs $40…he didn’t specifically respond to my question but said “well with tax and stuff…” and I said that’s almost double the quote. The guy didn’t respond so I just dropped it. My final bill was $88.01 and there was an additional charge of $7 for labor, $10 for oil filter, and $9.99 for oil. Even adding all these costs up plus the $48.99 does not equal out to $88.01, even when I leave plenty of room for tax. I will not be returning to Greg’s due to the bait & switch advertising. I do not recommend for this reason."

"Took both of my Toyota Highlanders (2008 and 2018) here in the same day for oil changes. The service provided was excellent and David at the desk was awesome. Greg's provides a very thorough inspection report of your vehicle which is an easy read. David took his time to go over both reports and recommend which maintenance should be budgeted for next. There was absolutely no pressure regarding those recommendations and he did provide an estimate. I had to have the air flow sensor replaced on my 2008 and found out the last shop had broke it, and then super glued it together and into the socket! The technician was able to correct the issue. Thank you David and to the team of techs!"

"I received a very good service today from David and his team. I brought my car in for an oil change. I got a really good deal. They also gave me a report on some things they found that needs attention."

"Staff was professional, kind, and trustworthy. Service was right on time and appointment was even a little faster than expected. Had a special deal for oil change & tire rotation that was a great deal. They performed an additional inspection that I didn't realize was part of the service but I was very greatful for; they were able to identify a few important things that need attention soon. Would use again!"

"Greg's was a lifesaver. I had a bunch of stuff go wrong all at once and they were able to get me in the next business day, and get it all fixed that day!!!!! They were extremely helpful, did quality work, and my car sounds and runs great again. Literally didn't miss work or have to rent a car. It was a fair price and they even gave me a coupon that helped cover the cost of inspection. Glad to know I've found a new near by local mechanic that I can trust. My last trusty mechanic was 35 minutes away. Thanks again guys you fixed what started as a very stressful situation before it could inconvenience my daily life. So grateful!!!!"