Toyota of Seattle Service

"Very displeased, bought my car in a different state 3 years ago and was told I would get free services for life and now this Toyota will not honor it. No one mentioned it during my last 5 oil changes in this state. I just came for my last one and dude was like “this is your last prepaid” I’m so confused as I wasn’t informed of that when I bought the car or when I got 5 oil changes upon moving to Seattle."

"Atrocious. The service team are all crooks, overcharing the for every service they possibly can. I had a complex incident with my car resulting in a long stay in the service center. They continually refused to send me updated estimates, would promise "discounts" that didn't show up on the final statement ("We discounted the services fee" yeah right). Communication was abysmal. Christian, the advisor I worked with, was horrendous. Who on earth calls and says "Good news, we finished repairs, bad news, your car isn't working and it will cost an extra 8K to repair"? They promised to work with my insurance and follow-up when they didn't get a check for repairs, then when I came to pick up my car, nobody seemed to be aware of this. They suddenly had to call around (all of which could have been done the day prior when they promised to do so). I spent upward 45 minutes, just to not be able to pick up my car due to their inability to follow-up. I would not recommend coming here unless it's TRULY your only option. Dealing with these crooks have turned me off working with Toyota ever again."

"In a city where professionalism seems to be going down the drain, it is amazing to see that "ToSSC" still holds itself to the highest standards of customer service. Employees such as Josh S. exemplify this attitude and approach to sincerely care for their customers. No one really likes to go to get their car serviced---the very least we hope for is honesty from service centers. But ToSSC goes above and beyond, and strives to create a positive experience for you. They are not perfect, but workers like Josh will endeavor to earn your trust by making sure the work they put forward is something they can be proud of. ToSSC gets my highest compliment: "I'd send my mom here.""

"I brought my car to Toyota today for the first time. I needed a balance, alignment, and diagnostics, and the technician I had was Tim. He was very helpful and called me with super thorough notes and options for services. They did a great job and I will definitely be bringing our other cars there in the future. Thanks Tim!!"

"It was not a great experience. The salesperson will push for services that you might get elsewhere for cheaper (and in my case, my bro could do my oil change for free) but it is better if you don’t agree to it and think it over. Once they do that push and get you to sign and you change your mind, they will call the service team but they might not be able to change it cause they already opened it up (even though they quoted me hours when it has been less than 30 min since check in). It is an assembly line style of servicing. It is pushy here for their products and services which are way more expensive than other places. If I had more time, I could change my own light for 1/7 of the cost instead of using their factory product and labor. I found the experience not that great and too pushy. There are other places that have better care and services without the pushy sales and assembly line feel."