Pacific Motor Company Inc.
1408 Martin Luther King Junior Way, Tacoma, Washington, United States
About the Pacific Motor Company Inc.
Pacific Motor Company Inc. is a trusted car repair institution located at 1408 Martin Luther King Junior Way in Tacoma, Washington. With years of experience in the industry, our skilled technicians provide top-notch service to keep your vehicle running smoothly. Whether you need routine maintenance or major repairs, our team is dedicated to getting you back on the road safely and efficiently. Visit us today for all your car repair needs.
Photos of Pacific Motor Company Inc.
1408 M.L.K. Jr Way, Tacoma, WA 98405, United States
Opening hours of Pacific Motor Company Inc.
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
Day off
Sunday:
Day off
Reviews of Pacific Motor Company Inc.
"Very pleasant experience from when I first stepped into the office to when I left with my car. The ladies in the office were very friendly and helpful. And had organized a loan car with Enterprise for the day I dropped my car off. They ordered the parts and whilst fitting found another problem with the sensors. They called and kept me updated with timings the whole time they had my car and so I was never wondering what was happening. At pick up I left my loan car there and got a summary from Tyler who was super helpful and answered my questions. I just hopped back in my car. They dealt with the loan car pick up. Super simple and straightforward and wasn't stressful at all. 10 out of 10 ."
"I’ve had a terrible experience with this company. My Hyundai Sonata was stolen in September of last year and I brought it to the shop because it was the only one that didn’t have a three month delay. Now I know why they were able to get my car in so quickly! My car was recovered with steering column damage and the ignition torn apart by the thieves. I got my car back after two weeks and about two weeks later a knocking sound started happening in the steering wheel and the steering wheel felt a little bit loose so I took the car back. They ended up telling me that it’s not covered under my insurance because it was a bad steering wheel coupler and that’s just normal wear and tear for a 10-year-old car. I asked them how that could be since I have never had issues and a steering column being loose and knocking is not normal wear and tear. They treated me like the dumb girl who knows nothing about cars, which I do. I know a lot about cars. They then told me that I needed to get it taken care of at a dealership and insisted it was normal wear and tear that was not part of the theft, and that it wouldn’t be covered. I ended up taking my car to the dealership only to be told it was gonna be $800 to fix the steering column coupler, which, according to Pacific motor is like a $20 part and the labor is intensive because they have to take the steering wheel apart to get to the bad piece which was fine. I ended up taking it to a different automotive place who was super helpful, but did a diagnosis and said that the entire steering column needed to be replaced. I called Pacific motor company back only to be told that I needed to get a second opinion like it was no big deal that here I am plunking down $200 to have my car diagnosed and Paul I don’t know if he’s the manager continued to say that the damage was not due to the theft of my vehicle and insisted that it was normal wear and tear. Fortunately, my insurance is looking deeper into it. When I asked Paul exactly what they did to my car, he said that they just replaced some plastic parts , nothing that was actually deep in the steering column, which was where the damage was so it made no sense. They’re bad!"
"This shop more than exceeded our expectations!! We’re relatively new to WA state and so we are still discovering places to go for any needs. Our car was hit in a parking lot and the driver’s insurance company (thanks to the driver for being responsible enough to hold themselves accountable for damages) was the one who assigned Pacific Motor CO. I was a bit apprehensive since I didn’t have much of a choice in the shop but was put at ease almost immediately when I got that first call. The ladies at reception are so professional and friendly. Tyler was also great! Everything was great and everyone was amazing. The text updates really helped paint a picture of when to expect the car back. Dropping off the car was easy, and they coordinated with the local Enterprise for the rental. Enterprise came to pick us up within 5 minutes of arriving at the shop. Pickup was also so smooth and we were able to leave the rental there. Had the car back in less than two weeks and it looks as if nothing happened!! Before and after photos below. If I could give you 100 stars out of 10 I would."
"Pacific motor company is the worst bodyshop I had worked with. I sent my car in for fixing scratches on the rear panel near the wheel , dint on the door, and a few minor cracks. When I picked up the car, there were 200 miles added to my car for no reason. Also, they installed the camera up side down, which mess up the camera system and caused the rear camera to completely mal-functioned. I called the shop and they said they will at least reimburse me if i take my car to BMW and see if anything goes wrong with the side camera. I took it to BMW for inspection, and the inspection cost me $275, which the bodyshop claimed they will reimburse and yet i haven't received any check / refund. The BMW fix the side camera for me at no cost, but for the rear camera, it costs me $2000 to get it fixed. I called body shop and they said they are not going to pay for it. They clearly touched the camera system as well as gets the scratch on the rear wheel panel fixed, yet they tried to shave off their responsibility. I would not recommend this body shop if you cherish your car. If you don't care mechanics driving your luxury car around to show off / don't care about the quality of the repair, please go under your own discretion. 0 / 5 star. BBB claim filed."
"I have used Pacific Motors now for the 3rd time. They know what they're doing, and they do good work. They are trustworthy and stand behind their work. I have recommended them to family members and friends."
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