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Enterprise Rent-A-Car
3123 56th Street, Gig Harbor, Washington, United States
About the Enterprise Rent-A-Car
Enterprise Rent-A-Car is a well-known car rental institution located at 3123 56th Street in Gig Harbor, Washington, United States. With a wide range of vehicles available for rent, including sedans, SUVs, and trucks, Enterprise provides convenient and reliable transportation solutions for both leisure and business travelers. Their friendly and knowledgeable staff are dedicated to providing exceptional customer service to ensure a smooth and enjoyable rental experience. Whether you need a vehicle for a weekend getaway or a long-term rental, Enterprise Rent-A-Car has you covered.
Photos of Enterprise Rent-A-Car
3123 56th St, Gig Harbor, WA 98335, United States
Opening hours of Enterprise Rent-A-Car
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Enterprise Rent-A-Car
"The Gig Harbor Enterprise office went above and beyond to get me in a vehicle and keep me informed during the course of the rental period."
"Gig Harbor Enterprise is awesome! They've helped us over the past year with insurance-type rentals as well as quick rentals (family in town) - fair rates, clean cars, excellent service/team."
"I received excellent customer service from this location. I reserved a car last minute and was given an upgrade due to the other car not being available. A member of the team also gave me a ride to Meineke to pick up my car that was finished getting repaired. Thank you so much!!"
"We had reserved a truck so we could move at the end of the month. Enterprise double booked their only truck and when we went to pick it up, the truck was unavailable despite our reservation. This totally disrupted our plans. This agency is very unreliable. The agent lied and said he had called the night before and left a message to confirm that we wanted to pick up the car, but there was no message on VM. Very unethical business. They are not honest as well as being unreliable."
"The Gig Harbor Enterprise consistent underperformance has left me disheartened time and time again, but today's experience reaches a new low of disappointment. I meticulously followed the online booking process, promptly entered in my credit card information for payment to secure a standard car, and received a confirmation email shortly after stating that my car was secured and no further action was needed. Yet, the veil of assurance was abruptly lifted by a call from Sam, an agent of this the branch. Sam's message was stark: despite my diligence in securing a reservation and obtaining confirmation, the requested car would be UNAVAILABLE at the selected time. Instead of taking ownership of the oversight, Sam astonishingly suggested that I personally reach out to other locations to determine if they had the car I had already reserved and received confirmation for. This shirking of responsibility is profoundly perplexing and quite laughable, shifting the burden from the service provider to the paying customer. This dereliction of duty and the absence of any proactive approach in rectifying the situation is shocking and deeply unsatisfactory. It highlights a lack of commitment to the basic principles of service and care for customers. :') Nonetheless, I took on the task Sam had relegated to me, contacting the recommended branches. The outcome was an echoing chorus of disappointment, as each location confirmed a lack of availability for the times I had reserved, despite the prior confirmation. The sum total of this experience is a outstanding 0 out of 10. :') In other words, I cannot recommend this establishment to even my worst enemy lol. The blatant disregard for customer service norms and the unsettling unwillingness to address a situation they created is deeply troubling. It's a stark reminder of the gap between their promises and their actions. Do better, be better. P&TY. :)"
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