Kitsap Waterleak Repair, llc

"I recently had a leak repaired in my dodge Ram, and I have a few things to say about it. The good: communication was thorough, shop was easy to find, leak was found and fixed, pricing was up front. The bad: the pricing included removal of surface water, when I got home I discovered a lake under the drivers side rear seat (see photo). I let them know, and they said they had removed water from that area twice and there was so much water in the carpets it must be “pooling there.” Ok, fair, so I asked if they had checked the other side under the speakers. I was told no, they couldn’t get the seat up. It took me one minute of searching on YouTube to figure out how to raise the seat (it has a lock that it easily bypassed). Was able to raise it and remove the speaker and there was water there. The $675 service included removing surface water and that wasn’t done. I was told there was mold and mildew in three quadrants and I would need their drying and mold mitigation service to repair it, but the first opening they had was a month out and it would be an additional $699 and take several days to perform. I made the appointment and got a second opinion. That shop used a moisture meter and showed me that the carpets were almost dry a week out from the service at KWL. They proceeded to dry steam, use an air mover, and a dehumidifier and it was within normal limits within an hour with zero indication of mold. When I mentioned that the leak had come from the third brake light and had been repaired, along with the cost, they told me that was a common issue with Dodges and Fords and a lot of owners need to have it remedied. Their cost to place the bead of silicone that is around my brake light now was $35. Now, I will again mention that costs were presented up front and I knew what I was paying, however, my leak was very easily remedied, and a “have you looked at your third brake light” would have been (I feel) the honest thing to do. It might not have been that, and in that case I would have definitely needed their services. But as it was, I couldn’t really afford what I paid, and am kicking myself now that I know what was going on. Bottom line: it’s fixed, hopefully correctly, but I won’t be using their services again."

"Josh was amazing! Very professional and got the job done in a timely manner. I would recommend him to all my family and friends."

"Josh was wonderful to work with! My truck was leaking from the sunroof, and the headliner and drivers seat was wet. He worked me into the schedule quickly, and it was repaired the same day. I got my truck back dried out, and it costed not a penny more than I was quoted. Very happy with his work! I hope to NOT be a repeat customer, but if my truck gets another leak, I know where I'm going."

"I had a water leak that my mechanic and auto glass specialist couldn’t find but Kitsap Waterleak Repair found and fixed it in just one day! They were so easy to work with and very fast. I like that I knew how much it would cost before they started. I highly recommend this business and I’m grateful that they fixed the issue before the leak caused damage to my vehicle. Thanks KWR!"