Olympia Chrysler Jeep

"Had such a great experience! Contacted them online and got texted right away (my preferred contact). They got me in touch with Camillia and she was amazing! She was so sweet and helpful. They got my vehicle moved to a closer dealership and helped me get to a price I wanted. I also had the pleasure to meet Tyler Griffin to help me with the financial portion and he was just as amazing and allowed me to ask any questions i had. They were transparent about everything and kept me in the loop. A little over a month later update: So I am still happy with my experience with the sales and finance people. BUT i have had a horrible time with the service department. a week after buying the vehicle, the check engine light turned on. my husband is a mechanic, so i wasn’t super worried as he found out the issue quickly and the light turned on as a fail safe. i contacted the dealership and they told me to come in whenever i could. I dealt with Tyler in the service department who was super nice and great! While we were talking about the issue, another guy (I think the manager Jason?) interrupted and said they would have to find out the issue themselves which was completely fine. After Tyler used his scanner telling him that the thermostat was the issue, then i was told i would need to make an appointment for it to be fixed. They couldn’t get me in for four weeks. Jason came over and asked if I had brought a warranty with the car and told me that what I had purchased would cover fixing the thermostat. He talked to me like I didn’t know what I was talking about and kept repeating every he was saying to me. Let’s just say I had a better conversation with Tyler then Jason. So my husband and I went back four weeks later, and Jason was there. We told him we were there for the appointment and he asked if we had a warranty to cover the fix and I said I had this specific warranty and he acted like he had never heard of it and told us he needed to go out to the car and that we could wait as he would also need to contact the warranty to see if they would cover it. Jason was not very nice to us and had an attitude with us. So in the meantime, my husband talked to the other guy in there, Cody, about something else (a replacement key) and he was super great. We went into the waiting room and after about 20 ish minutes, Cody was the one to come out to tell us that the warranty wasn’t going to cover the fix. Even though I had been told a month before that it would be. So we decided that my husband would just fix it himself. I’m very grateful for Cody and Tyler and they’re spectacular service! We went back a few days later to get my replacement key and talked with Tyler and that visit was great."

"One of the best buying experience ever ! Not only was each person professional but went above and beyond. I was purchasing from out of state so the logistics were important and handled smoothly. I truly cannot say enough kind things. Shout out to Chrissy my first contact with the dealership. Michael Perran handled all the logistics of the purchase, transportation from the airport and arranging for the car. Micah was extremely attentive to every detail on the car. I would highly recommend the dealership to everyone!"

"I would like to recognize Cody, who works in the service department. Since moving here from California in April, I have been taking my Jeep Rubicon to Olympia Jeep. Cody has demonstrated customer care every time I have an appointment. A few days ago, I had my ID stuck in my hand brake console, and Cody was kind enough to assist me without hesitation. That is excellent customer care. Keep up the great work! I would also like to recognize Randy, the parts department manager. Randy helped me when I was looking for wheels and tires for my Jeep. He was patient enough to help me choose the right wheels and tires and explained all the purchase details. Keep up the great work! V/r Satisfied Customer"

"I was addressed online after making an inquiry on a truck they had listed. The follow-through was quick through and considerate. Sales staff was helpful as well but after my original offer on the truck which should have just been sale price, license and doc fees with the tax of course, I was told that it was actually a grand total of almost $43,000 when the list price online was $34,000. I'm sure you could understand how shocked I was. When asked what the other line items were, I was told that it was standard practice and they were automatically added on for all vehicles. At the description of the employee, the appearance package consist of ceramic wax and other treatments that total nearly $2,000. Also, there was an additional item for a theft deterrent that is not stock equipment so I was charged for that as well. But WAIT, there's more! I was also charged $1,000 for gap insurance which is completely unnecessary because I was prepared to put $10,000- $12,000 on the truck. With my pre-approval I should have been able to leave the store with the truck of my choosing for around $450 a month but most of the line items would not be removed. I most certainly left disappointed. Instead I found the same truck 5 years newer in Aberdeen for $7,000 less with 40,000 forty thousand less miles on it. I suppose the silver lining here is that I bought exactly what I wanted and had enough money left over for an extended warranty, so In a matter of speaking Olympia Chrysler Jeep inadvertently guided me in the right direction(Five Star Ford Chrysler) so I'll be awarding one ⭐ Best regards and happy hunting, Lance Denison"

"What a great experience. We traded in our 2022 Subaru Outback Wilderness edition for a 2023 Jeep Wrangler Willy and could not be happier! The entire process was smooth and easy. Everyone was so knowledgeable and helpful and easy to talk to. If I could give more than 5 stars, I would. I recommend them to anyone who wants a great experience. The sales manager went above and beyond and so did the two sales people Daniel and Tyler who helped us. The GM even came up and introduced himself to us. I’m super impressed with how smooth everything went! Huge shout out to Olympia Chrysler/Jeep!"