Gig Harbor Family Dentistry

"My husband recommended this dental place. I am an immigrant and just got here a couple of months ago and I initially needed my upper retainers be replaced. They did not just address this but they also listened to my other concerns and even set me up for another dental appointment for my bi-annual cleaning and general dental check up. Also, to replace my upper retainers, they only charged us (well my insurance took care of it) $75 since they have a technician who makes them in house and I got it the next day! It was even cheaper compared to what I paid for when I got my old retainers done in the Philippines (I paid $200 x 2). I would definitely recommend this clinic!"

"I had a really great experience the first time I came in for an emergency visit. Great staff, doctor is awesome and down to earth. But when I called to make my next appointment today with my new insurance, I had a totally different experience. The person who answered cut me off as I was explaining why I was calling (asking impatiently "what's your name"), then continued to be impatient as I was trying to look at my calendar for availability. I mistook the date she offered for a Wednesday, and asked if they had Thursday available and she curtly said "this is for Thursday." I totally understand - my mistake - but a totally unnecessary tone. I am not a Karen, I do not leave reviews often and only if they're really great or really poor, I just am a person who is not stoked about going to the dentist ever and looks for the kindest people to do my (and my kids') dental care, and this was not that. I went to school to be a dental assistant and that was my career of choice years ago, I also did dental front office, have a background in the service industry and am currently a decade into recruitment, working daily with people just like myself, hoping for a good experience. Again, GREAT experience the first time, and doctor is AWESOME, but whoever answered the phone today (7/18/22), needs some additional training on customer service, patience and not making people feel rushed, stupid or like they're just a number. Apologies for the staff that were super wonderful the first go round, but this has made me choose another practice. That is the unfortunate reality of how impactful the first contact is."

"Huge dental fear but I was very comfortable with Dr.Wilcox. he took my wisdom teeth out for me and I thought I would never be brave enough to do that but I was educated and comforted the whole time! Emma the hygeinist is smart and gentle and has some great jokes as well ! I will always go back for my routine cleanings and it has truly helped me get over my fear of the dental office."

"The front office is amazing at reminding you of appointments, fretting estimates from insurance and assisting you with making appointments. The back staff is quick i was pulled in right away from the waiting room. The assistants were educational as well as polite and Dr.Wilcox was the nicest dentist I’ve ever met . This is a great office for children and families"

"The staff here was extremely welcoming and warm. This is the only dentist I've ever been to where he personally took the time to speak to me and get to know me. I scheduled appointments for myself and my fiance (who has extreme anxiety about dental procedures) and this is the first time he's come away from a dental appointment smiling. The receptionists were super friendly, the hygienists were extremely thoughtful and sensitive to our needs. The dentist himself was so friendly and accessible. I would highly recommend this practice."