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Chrysler Jeep Dodge Ram Service
3517 Northeast Auto Mall Drive, Vancouver, Washington, United States
About the Chrysler Jeep Dodge Ram Service
Chrysler Jeep Dodge Ram Service is a trusted car repair institution located at 3517 Northeast Auto Mall Drive in Vancouver, Washington. Our experienced technicians specialize in servicing and repairing Chrysler, Jeep, Dodge, and Ram vehicles to keep them running smoothly and efficiently. Whether you need routine maintenance, repairs, or upgrades, our skilled team is dedicated to providing top-notch service and ensuring your vehicle is in optimal condition. Visit us today for all your automotive needs.
Photos of Chrysler Jeep Dodge Ram Service
3517 NE Auto Mall Dr Suite A, Vancouver, WA 98662, United States
Opening hours of Chrysler Jeep Dodge Ram Service
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 18:00
Sunday:
Day off
Reviews of Chrysler Jeep Dodge Ram Service
"Loved the service personnel and the warranty they performed on my Jeep. I would definitely return"
"I'll certainly never come back here for service. They were slow, unorganized, and unhelpful. I'll write it all out below in case anybody actually cares. My Jeep's passenger seat required repairs. So I brought it here, assuming the Jeep dealer would know best how to fix it. First issue: I went to the parts counter to tell them which parts were supposed to be ordered. They said it'd take 2 weeks to get the parts in. After some amount of complaining, the attendant told me she could over-night the items. Why wasn't that just something she offered? If I hadn't expressed my irritation, she was just going to let me wait the full 2 weeks... Second issue: At this point, they had had my Jeep for 3-4 days. They had diagnosed the issue further and found they needed additional parts ordered. A few days after that, they needed to order more additional parts. A few days after that, they needed to order more additional parts. At about day 8 or 9, the part they were waiting for was supposed to be there. I called at noon to make sure they were doing something, they assured me they were working on it and told me to wait for them to call. At the end of the day, they still hadn't called. When I called them, they told me the part had come in but nobody told the technician so nothing had happened. This caused a 4 day delay due to them closing for a holiday. Third issue: Multiple times (2-3) they told me they'd call me with an update before the end of the day. Then they just didn't call. And when I called at 5:30pm (30 min before close) the tech had already gone home and they had no info for me. It felt like I had to hold their hand through the whole thing and if I hadn't been vocal it could have easily taken them an entire month to fix my vehicle. In addition to all this annoyance, the other issue I had asked them to look into was ignored. A clunking sound. They did something to fix it and then apparently never tested their own fix because it's still clunking just as loud as before. I'm sincerely disappointed. I felt like I was getting jerked around. It took them a full 14 days to fix my passenger seat and even in that time they couldn't be bothered to fix the other issue. I guess this is just how dealerships work. They're so flush with business, they don't have to care.=/"
"Had a great experience. Rosa was great and informative about all our purchasing needs. Very detailed and overall great customer service. Definitely the person I will be coming back to when making my next purchase. Highly recommend contacting Rosa before purchasing your new vehicle!"
"I have been to the service department twice now and both times were handled by Gabe who is, in my honest opinion, the best employee there! He's friendly, professional, courteous, and will get whatever you need done quick and efficiently. As long as I own a Chrysler I will request him every time. I highly recommend him to anyone seeking service on their vehicle there."
"Please don't get work done here. I just had a fleet driver get headlights adjusted. For clarification this involves turning a Torques screw on top of the unit and a 10 mil screw on the bottom. Driver was there less than 10 minutes. They charged me over $200. Walmart in town would do it for free but didn't have the torques driver. This place is an absolute scam and will take advantage of you. Please avoid. Also it seems to be their practice at least in my case not to discuss the cost of work with the vehicle owner until the work is performed and they have you over a barrel. The service I paid for yesterday was not properly completed. We had to return today delaying our ability to perform our business. That said they corrected the issues that were not taken care of previously. Thankfully it seems due to this review they did not charge any additional $$ to complete the job. Per their request I am amending this review to state that they were willing to correct their mistake. If you are in a position to require their service I would encourage you to be firm and insist on a quote up front and be sure to check their work. I am sure they usually do good work."
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