Timber Dental East Burnside 1200 Southeast Sandy Boulevard, Portland, OR 97214

"I wouldn't recommend Timber Dental. Both myself and my partner had awful experiences here--we left after over a year of treatment. We've since moved to a new clinic. After getting second opinions, we deemed Timber Dental untrustworthy. At the least, every relationship felt transactional. I didn't see the same person more than twice and when expressing my concerns about my teeth, I was brushed off. I needed extensive work done, and a care plan was never discussed with me. It was handed to me when I paid my bill(s). My partner paid hundreds of dollars for a night/mouth guard that still doesn't fit her teeth. She had Timber Dental shave it back on two occasions only for it to be unusable (our new office is fixing it). She also purchased a whitening kit, which no one was able to show her how to use. The person working with her admitted to not knowing how to use it, wasn't able to find anyone who could teach her, and sent her home telling her to look it up online (???). At most, I had been having extreme discomfort in a tooth that had a root canal done previously. I was told I had scar tissue underneath and that it was okay. After getting a second opinion, I've learned you cannot develop scar tissue after a root canal... and I have something more serious going on; I am at risk of losing the tooth. I had brought up this problem in numerous appointments over the course of a year... My dental health suffered at the hands of Timber Dental, as did my wallet. I've learned a lot from going to this office, and I hope others can read this and think twice about their care. *Edited to note that the owner's response makes it sound as if I wasn't keeping up with my appointments. I was visiting regularly: every 6-months for a cleaning, along with extensive work being done in between. I did not return in 2024 for, what would have been, my next cleaning."

"Great dental office. Dental work is not the most enjoyable thing and the employees really help make it a positive experience. Also very clear what the costs will be and what is covered with insurance. Jaime, Lou and Melissa were all amazing dental hygienists! Highly recommend Timber Dental."

"Dr. Jess, Alexa, and Lauren at checkout were all wonderful! I loved that they do all your x-rays and cleaning in your first appointment, rather than making you come back. They also accepted my very basic insurance which covered everything. The company feels inclusive and kind and we’re very accommodating (like tvs to watch on the ceiling while you’re in the cleaning chair - if you want)."

"This was such a relief. I was TERRIFIED to go to the dentist and was referred by a friend saying they were gentle and understanding. My hygienist Will put me at ease and was very kind, helpful and reassuring. Dr Jessica really made me so comfortable and gave me a lot of helpful information and guidance. Audrey was really friendly and warm and cheerful as I got checked out. She gave me all my financial options in a really respectful and understanding manner, as I don’t have dental insurance and wasn’t sure what to expect. I am so happy to be in the right hands."

"Update: I am increasing my previous rating because after reading this review Dr Dar offered to replace the broken crown on #19 at no cost. He was very kind and gracious about the situation. I am grateful for his willingness to make things right even though he is not the dentist who did the original work. Original review: I received two crowns from Timber Dental in 2021. The first was in September on #18. The Second was in December on #19. At the end of July 2023 my crown on #18 fell off while I was eating mashed potatoes. I was informed by Dr Dar that he would address the problem without charging me because the crown had recently been placed and should not have fallen off. Upon further inspection he explained that there was not enough tooth wall to restore the crown (the likely reason it had not stayed put) and that it would require extreme measures that may end in a root canal to try to keep the tooth. Based on his evaluation I opted to have the tooth removed and was sent downtown to see an oral surgeon. It took a month to get an appointment with the oral surgeon who agreed that the tooth needed to be pulled. He showed me images and explained that in addition to pulling the tooth a bone graft would be necessary to maintain the bone density of my jar and that without it I would have "bone atrophy" and "disfigurement" to my jaw and face. I was then sent to talk to the front desk who explained they could get me in later that day for the surgery and I would need to pay a little over $3000. I asked why so much for a necessary procedure when I have good insurance and the only answer I could get was that the surgeon was not in network. This is not true. The truth I have learned is that my insurance does not cover bone grafts at the time of extraction because they are not considered necessary but nobody explained this to me. I left completely devastated with an exposed tooth, no idea what to do, and no others options offered to me. I have since gotten the tooth extracted by another oral surgeon who was able to clearly explain my options based on my insurance coverage including explaining why a bone graft is not necessary because the bone will grow back on it's own. I have had 4 wisdom teeth removed but no holes in my jaw because the bone filled in the sockets. In October 2023 while I was still trying to figure out what to do about my missing crown on #18, my crown on #19 partially broke off while I was eating macaroni salad. I went back to Timber Dental and this time was treated with little compassion or patience. I was told the problem with my crowns was my fault because I probably grind my teeth and I should get a tooth guard. The crown on #19 could be replaced but it would cost me $1000 because my insurance only covers one crown per tooth every 7 years so this would be out of pocket. When I pushed for them to honor the fact that I had already paid for 2 crowns that each had lasted less than 2 years I was told crowns do not come with a warranty and the dentist actually told me "I don't know how much sugar you eat." to emphasize that the crown breaking was probably my fault. I eat very little sugar but I am pretty sure sugar does not impact the integrity of the porcelain so I'm unsure how this was even relevant except as an attempt to shame me into compliance. Again, I left with no affordable options presented. I did request that the situation be reconsidered by management and received a phone call a couple weeks later confirming that the problem was mine and there was nothing further they could do."