First Choice Auto Svc llc

"Brought my car here after an accident and needed to have work done on my front bumper. I understand the hardship of finding the correct parts in a timely manner, but the communication from Christina the secretary on the status of things was non existent. originally brought my car in on 1/26/2024 and finally picking it up 3/14/2024. Christina never once called to tell me a quote, the status of parts being delivered or when my vehicle was ready to be picked up. When I asked the reason for her lack of communication, her response was "I have been too busy". This is unacceptable in the eyes of a customer. When first deciding whether To fix my car or move onto another one, Christina pushed for me to total my car and get a new one which very much came across as a secretary not wanting to do their job and opting for the easier choice. This in addition to the extreme lack of communication on her end, draws me to the conclusion that Christina does not do her diligence in understanding what working in customer service looks like. I would never recommend someone to bring their car here unless you have the time to harass this establishment on the status of your vehicle. First Choice Auto should look into a new business name because I would never recommend someone to get service done here."

"Bring your vehicle here every time. They go the extra mile. They took our oil leaking jeep in at 4:45pm, diagnosed and chose to stay late and finish the job so we could get home tonight. DJ is a rock start mechanic who showed us the problem and fixed it. Over the top excellent diagnosis, service and attitude! They even bought us pizza and drinks since it was late. WOW!!"

"No preparation, research not done beforehand combined with lack of experience lead to unnecessary 3+ hours of idle time waiting around doing nothing but waiting for a callback from some kind of internet mechanic service. Bad customer service and communication due to lack of knowledge exacerbated problems. Shop seemed fixated on big $ battery replacement repair, necessary or not. Charged full diagnostic rate despite not looking into low $ wiring fix or BECM replacement as requested. Unsure if this is because they are scammers or just incompetent with Hybrid/Electrical or both but ultimately the bottom line is they failed to help me and wasted my time and money. And were rude and nasty when called out for it. Untrustworthy. Observe this supposed owner responding here, whom I have never communicated with elsewhere, being more interested in discrediting a bad review than helping me with my car or getting right on what he charged me."

"My family and I have been coming here for quite a few years now. Michael and his team have always been great."

"We were visiting in Brinnon when our car started overheating. They got us in that day. Unfortunately our car needed a lot of work. This was on a Friday and we got the car back on Tuesday. They were very friendly and did great work at a reasonable price"