Harbor Kids Dental

"I'm here with my teenage daughter. I am not pleased with the "training" going on. The assistant couldn't figure out the air/water syringe. I helped her. I have 22 years experience as a dental assistant. She said she has no schooling but has her state registration. My concerns are the cross contamination that I witnessed and intercepted AND the lack of supervision. I asked for her "trainer" to pleases be present and train. I am not opposed to people learning, everyone has to learn somewhere. BUT! To have someone with zero knowledge sent in to work on live children without supervision or active training is unacceptable"

"If I could give no stars I would. I just left this office and my son teeth aren't clean. I am an expanded function dental assistant so I know what clean teeth look like. I've worked in pediatric and general dentistry offices so I'm no fool, and I understand dental lingo. After discovering that my son teeth weren't clean (because I always check before I leave) I went back into the office. I talked to the young lady at the front, and the dental assistant happen to be walking by who supposedly cleaned my son teeth was totally and utterly clueless about my questions. (poor thing I actually felt bad for her) She told me she was not comfortable with scaling my sons teeth, and that she only polished his teeth. I said ok I understand that. Then I asked if the dentist did an exam she said yes and then I asked why didn't he scale? She said she didn't know why. As a assistant I know enough to know that after cleaning the dentist comes in to check the cleaning and the health of the teeth. He or she should also be checking to make sure the teeth ARE actually clean and if not remove whatever is left behind, at the very least in this case it wasn't touched at all so he should have removed it all. Coronal polishing only does but so much. It's the dental tools that actually remove hard calculus. No prophy or toothbrush is going to remove that kind of buildup. I asked the receptionist for the doc name and she handed me his card because at that moment the dental assistant told me all I needed to know. THERE ARE NO EXCUSES PERIOD!! This office is doing unethical practices and today I experienced dental negligence. Leaving visible calculus on anybody teeth is detrimental to their dental health. As dental health providers it is our job to educate the community about dental health not take advantage of them. If you're not up to the task or uncomfortable with doing it the correct way don't do it at all or go back to school and get further education to become the best at what you do but do it ethically and with pride. I will be reporting this today. That's a promise."

"Terrible experience. Called to schedule an appointment for my toddlers first visit. They asked for my insurance info which I gave to them. They scheduled her about a month out, all of this leading up to the appointment was great. Fast forward to the date of the appointment. The receptionist had some issues because their normal receptionist was sick or something…okay? No back up receptionist incase of something like this? I found that odd but we eventually got it figured out. We then waited in their extremely small waiting room with about 4 other families. It was so packed people were waiting outside in the cold. Our appointment ran 30 mins past the initial time slot allotted. This wouldn’t be a big deal if I wasn’t trying to wrangle a cranky toddler in a full room of people. Eventually we got called back to the exam “space” …not a room, not even a closed off area, just a wide open space. Again I found it difficult to try and keep my toddler busy while waiting another 20 minutes for the dentist to come over. Her assistant did an initial work up and asked us if we had concerns etc, and she was very sweet and friendly. FINALLY dentist arrived and no joke took a 3 second peak inside my daughters mouth , said everything looked good and sent us in our marry way. Not going to lie I was quite irritated after waiting all that time. It was an exhausting experience. I think my absolute favorite part to top off the whole experience was when I was then charged $250+ dollars because the doc didn’t accept our insurance. WHY DID THEY SCHEDULE US WITH A DOC THAT DIDNT ACCEPT OUR INSURANCE. LIKE LITERALLY WHY DID SHE EVEN BOTHER TO GET OUR INFO BEFORE SCHEDULING IF SHE WASNT GOING TO USE IT TO SCHEDULE US WITH LITERALLY ANY OF THE OTHER DOCS IN THE BUILDING THAT ACCEPTED IT. Okay at that point we were pretty angry about it but accepted that we should have done our due diligence and verified the dentist took our insurance. We decided to give them a second chance and scheduled her next visit about 6 months out. Only for them to text me and tell me that they no longer did cleanings in Thursdays. THIS PLACE DOESNT KNOW HOW TO RUN A BUSINESS. Just out of the blue they decide not to do cleanings anymore even though they have tons of patients with scheduled visits on those days. Like WHAT? Idk I won’t be coming back here. Smiles 4 kids here we come."

"I have had nothing but issues with this place. They scheduled appointments but are usually running 30 mins to a hour late. They don't do well with kids with sensory issues. My son is on the higher spectrum of autism and gets over whelmed easily. They basically squeeze all the kids in 1 little room and have no remorse for kids who get overwhelmed. A quiet room for patients with disorders should be highly considered. Also when putting patients with disorders under general anthesisia they should schedule first thing in the morning. How am I suppose to tell a child with autism he can't have a drink after not having one for already 8 hours. I know pediatric dentist are hard to find at least decent one but please just make it a lil easier for the kiddos with disorders. Makes it easier on us parents."

"Edited and updated: They now have a new dentist and we are very impressed and hope they keep up being amazing!! Not impressed with how scheduling goes! Had an appointment for 2pm, 2:30pm and 3pm sat there while doctor was in the procedure room the poor girl was screaming so loud saying she was in pain and then the doctor came out and didn’t like an X-ray on one of our boys so then went back to the procedure room to finish up with client back there. In the mean time of us waiting our 2 youngest who had appointments where getting extremely fussy and they had to go to the car and they didn’t even get their exam with the wait and then when the doctor came back out she completely passed us and went to another client who’s appointment was AFTER ours! I feel so bad for the dental assistants you can tell how spread thin they are! Unfortunately this wasn’t the first time this has happened and hope they get their stuff together. Kind staff but not a good way to run an office."