Wilder Toyota

"I arrived on time to my appointment and confirmed work to be done (a squeak, a rattle, and 25K service). I was told work would take about an hour. I asked about shuttle service and was told it was in ‘shift change’ but would be around soon and they would let me know. I waited 75 minutes and checked on the shuttle; they hadn’t contacted the shuttle to pick me up so I had to wait (starving) another 30 minutes. The shuttle had to drop someone else off nearby and do paperwork, so underway to lunch another 15 minutes after pickup. After lunch, the shuttle took 40 minutes to pick me up after I called. On arrival back to dealership I checked on the status of my car (4 hours after arrival). The person took about 15 minutes checking, apologized, and said work hadn’t begun on my car but would right away. As I waited, many other people who checked in after me without an appointment and who had more complex work done checked out. Around closing time at 5, a manager-type person maybe owner asked me if a generic key was my key and if I had moved my car. I said I had not and he let me know they were looking for my car but weren’t able to find it. About 30 minutes later my car pulled up. The person I had checked in with in the morning confirmed what work had been done. Only the rattle had been worked on; no work on the 25K service nor squeak. They asked if I could come by the next day for the 25K service and squeak. When I mentioned I lived an hour away and that would be incredibly inconvenient a mechanic who happened to be nearby said he would quickly do the work. They were joking about the situation with each other in the other room where they did not think I could hear. After about 20 minutes I got the car back but only the oil had been changed (no tire rotation/checks or squeak). They didn’t charge me and said they would mail me the info about the work that had been done (they never did). The work on the rattle did not fix the rattle, so I had spent almost 8 hours sitting around just to get an oil change. They did not offer any other free service or discounts, and I did not receive a Toyota survey like I usually do about my experience. Awful awful experience!"

"This review may change depending on how the dealership fixes things. I went with my roommate to purchase a vehicle through this dealership and decided I would co-sign. We even got a really good deal through a leader with full pre-approval. We showed up during the scheduled appointment time we made and looked at a few vehicles. The one that really caught our eye, the salesperson said they had just recently replaced all the tires on it. This was a huge deal as it meant one less thing to worry about for at least 5-10 years. So, we decide to buy this vehicle and go through the sales process only to find out the dealership changed our pre-approval offer and switched me from co-signer, to primary on the loan. I didn't really notice this until after I got the paperwork from my loan company. Now, to be honest, I am not happy about this. There was no reason for them to do this as the deal they gave us was no different than the deal we walked in with. Same rate, same payment, same everything. However, that is not where it all ends. In the past few weeks, the car has been slipping some when the roads are wet. Now, I am use to driving a very heavy SUV and this new car is a light weight coupe. I just thought it was the cars weight. It never even dawned on me to think about the tires since we were assured the tires were brand new at the time of the sale. Well, I should have never trusted them. After having my car slide into a curb because there was snow on the road and having the curb obliterate my tire, rim, and causing the tire to slam into the body causing body damage as well (by the way, I was driving WAY under the speed limit due to the road conditions), I now see my tires are practically BALD! New tires my ***!! These tires are at least 5+ years old to be bald! I am lucky the tires never exploded while driving! I am actually lucky to be alive since this car was driven cross country! I am ROYALLY upset as not only did the dealership lie to me, but they put my life at risk! They have also caused me to have to file an insurance claim. I have NEVER had to file an insurance claim since I started driving in 1994! And if the dealership does not work with me to get this taken care of, I can guarantee I will not just sit back and ignore it."

"Hats off to the service department in the Toyota facility. The out of the box thinking and fortitude to see it through saved me time and money. Special thanks go to Steve and Porter. Both went above and beyond to ensure "this" customers satisfaction. I also watch 1st hand the volume of customers all with their specific request. Both gentleman stood tall in the line of fire time and time again, only to keep a solid positive attitude that customers matter. Thanks again David D."

"We’d like to give a special thank you to Tom! Tom you went above and beyond, before the car even hit the lot! With each passing day, you kept us in the loop and informed. Right down to having the most wholesome conversations as we were waiting to sign papers. You truly are great at your job. Thank you for being so kind and patient as we navigated everything! So again, we cannot say thank you enough!! We will definitely, come back to you for our next purchase! -Catie McBride"

"We purchased our first Vehicle (2023 Toyota Tacoma Limited) from Wilder this year and the experience was the best in our life time and we have purchased many vehicles in our life time and in five different States. The whole deal was Hassle free and fair to both sides. I would like to make a special mention of Phil Beck who was honest, fair, kind and helped us through everything we needed. What a great place and people."