Koenig Subaru

"The team over at Koenig Subaru have been a pleasure to work with over the years! I’ve worked with Nadean on multiple occasions and each time she’s been attentive, extremely responsive, and helped me work through the options that were best for me. You don’t have to worry about haggling for a bargain here as they consistently beat or matched competitors prices (I did my research)! 10/10 recommend starting your car shopping journey here."

"My wife and I live southern California. My local Subaru dealer has been okay, but sometimes seem limited in their ability to meet our needs in maintaining our vehicle. For example my wife and I wanted to pull a small trailer with our Subaru Outback, but we needed to install a 7-pin plug on the hitch. Our local dealer would not help us out. We go to the Olympic Peninsula each summer. In the summer of 2022, I stopped in at Koenig Subaru and asked them about installing the plug and their Service Department Manager(?), Justin, said that wouldn't be a problem. He was more than willing to get the plug installed that day (if we had the car with us). During this past summer (2023), we used our car to travel to The Peninsula and we heard a terrible noise as our car took left turns. We brought our Outback into Port Angeles to Koenig Subaru; Justin and the service team diagnosed the problem; the bearing in our rear passenger wheel was going out, a problem our local dealer maybe should have identified. We were on a tight timeline, but Koenig Subaru got the parts and were able to get us back on the road on schedule! They also discovered and repaired some other issues our local dealer did not catch. Our car worked great the rest of the way home. When my wife and I move to Port Angeles, Koenig Subaru will definitely have our business."

"Service Dept was fine, but the billing department was not. I was charged taxes on the full price of the service, even though I had a 10% off coupon. This is unethical to charge taxes this way. I’ll not be back. Update: After speaking with the finance department, Koenig has now updated their policy of applying the tax amounts to discounted services. This is ethically as it should be, and I am glad they adjusted their policy. There was no adjustment on my bill, and at this point I don’t want to go back in time for such a small amount. It was the principle of the matter that is more important. Nice to know a company can see a better way of doing business and change policies! I’ve changed my rating to 4."