Skagit Hyundai Service Department

"Not very impressed with this service dept. I brought my Accent here for an anti theft recall. 3 separate visits. The first trip I waited 90 minutes just to be given a "club". The 2nd trip I came back for a replacement part for the ignition and after another 90 minute wait I discovered I wasn't having the part installed, it was just ORDERED. The bulk of the time was the technician doing "inspections" that I hadn't wanted or requested. I absolutely hate the big "upsell" to get me to spend $$$ on service. The 3rd trip out and another lengthy wait for my part to be installed, but then they did not put the decals on the car indicating it has the anti theft deterrent in place! I am not making a 4th trip back for the decals. My request for the decals to be mailed to me has not been acknowledged or replied to. Each trip also takes more than an hour round trip because I don't live near the dealership. In future, I will return to another Hyundai dealer with a much better service atmosphere."

"Really good customer service from Steven, Dustin and the other service advisor (sorry, can't remember her name)."

"Dustin is my GO TOO ! He has remarkable customer service and I appreciate his patience with all my questions. Thank you"

"I was quoted over $900 to replace my driver-side mirror. I popped the casing off of it accidentally. My car is still under Hyundai care and while I understand that won’t cover accidental repairs there’s no reason it should cost that much. We ended up purchasing a replacement mirror online for $70, it took my spouse less than 10 minutes to replace it himself."