Dr. Kathleen Rowley 3001 Commercial Avenue, Anacortes, WA 98221

"Don't ask questions about your bill. My family & I went to Dr. Rowley for years. I noticed that my secondary insurance was reimbursing her office an extra $8 for a procedure, over & above the negotiated fee. Instead of applying that extra $8 to the bill I had for another procedure, she refused to acknowledge it. It was very easy to see that she was getting an extra $8 above the negotiated fee because she received $8 less from my secondary insurer when that same procedure was completed on the other members of my family (we all have the same insurance so the same procedure should pay the exact same amount). Eventually she sent us a letter telling us she was dropping us as patients because of the difficulties in collecting our "nominal fees". Over $8! Either she was incapable of following her own paper trail to see that she was indeed receiving $8 more from insurance than what she was owed, or she just wanted to pocket the extra money without giving her customer the benefit of the over-payment she had received. My insurance company said any over-payment should be credited to the customer but she clearly did not agree. I never really got an answer because once I started asking too many questions we were dropped as patients. I do NOT recommend going to Dr. Rowley. If you do, then you should probably just pay whatever she tells you to pay because she does not want to answer any questions about how she arrives at her totals. It is a good lesson in paying close attention to your negotiated fees, following through to ensure your insurance pays what is owed, and making sure your dentist correctly applies what they receive from insurance to your bill."