Target

"The two stars are for the team members, entirely. They are lovely and very hard-working. Before the pandemic, I was frequent Target shopper, blah blah blah. So maybe it’s just that I stopped coming here as often and stuff to send out to me more? I understand that theft prevention is a big thing for corporations right now, but the impact on the customer experience is mind-boggling. Tons of things are under lock and key, with signs everywhere, saying to use the call button to get a team member over. Except there are no call buttons. Anywhere. And then if you do find a team member, so a few of them have keys that you only have a 1 in 10 chance of finding someone who can help you. ;I have no idea why they give out so few keys to the team members.) I waited in the socks section for nearly 15 minutes, which is quite a while when you’re just staring at socks. Multiple team members tried to come help me, didn’t have keys, called for help, no one was available. Finally, the team member who helped me told me that she was the only one on the floor currently with a key, and was also trying to fill an online order and was on a timer to do so, and apologize profusely. None of that is her fault. I’m under no illusions that my opting to no longer buy socks at Target is going to take their bottom line into the red. However, while I was standing there, admiring the socks, I watched four groups of people walk by, start to walk into that section, make a comment about it all being locked and how they didn’t have time to wait, and then walk away. I have a hard time believing that this isn’t affecting sales in some sort of profound way, but maybe it’s still worth it to them. This experience came after several other questionable decisions by management, and I assume corporate, like closing all the self checkout during particularly busy seasons in order to “curb theft,” leaving completely unprepared team members with lines snaking down to the grocery section, customers are suddenly in for a 45 minute wait before they can leave, and people who were going to steal anyway just stuff things in their backpacks and walk out the door. Everyone loses, nobody wins. Except for corporate, who probably feel like they can now show their shareholders all of the awesome things they’re “doing” for loss prevention. I think it’s difficult to write a bad review without sounding petty and ridiculous, but I’ve had so many experiences like this in this store lately, and I guess a small part of me hopes somebody who can do some thing reads these. I know, very funny."

"This target unfortunately is not in the best area so everything inside is mostly locked in cages. I understand the need for them however most of them don’t have the button to get someone over to unlock them so now I must search for an employee who may not even have the key and lets me know I need to wait in that area so they can call someone over. After unlocking all my items it’s time for check out to find out there was not one check out lane open only self check out. Self checkout had only 3/4 working stations and since most people had carts full of items the line was super long. Probably not the best experience for in store shoppers. Might have to stick with online shopping or drive up for this location."

"Tried to buy some face wash that was locked up. Waited 9 minutes and gave up. I don’t think they have any employees anymore. Self check out was only option and the line was 14 deep. I left without making a purchase."

"Very clean, great customer service. It was refreshing to go into a store and not see merchandise on the floor along with trash. People were helpful. It's still sad that things have to be locked up ( laundry soap and etc) because of theft. However, I do appreciate not being hassled for my receipt at the door. I understand that shopping has gotten out of control, but not everyone is stealing."