Posh Baby

"Trendy baby shop to try out strollers and recliners! They have a really cute curated clothing collection. I wanted to buy so much. I also will say I am so appreciative of the public restroom they have for the pregnant shopping mom. I actually gasped out loud when I saw a public restroom in a clothing store. It’s so rare to see that and so nice when you have to pee 372839 times a day. Staff was really friendly and took their time explaining a lot to my husband and I."

"Edit to add: Posh Baby has reached out to work with me on the car seat safetly issue. They did not have to, since I agreed to their policy when I purchased the seat. It just shows they truly do care about their customers! I've updated to 5 stars because they really did put in extra effort for me. This place does have amazing people and a great selection. I just wish they had a better return/exchange policy on car seats. But I tried the fit of the booster in my car, had a worker look, and it seemed fine. I bring it home, after a couple times of my kid trying, the seatbelt easily gets caught and just won't retract. Nothing wrong with the seat, it's just not compatible with my car. But now I have an expensive car seat that's not safe to use in my car and won't fit in my husband's car. :( I wish I had gotten it elsewhere with a return/exchange policy."

"DO NOT SHOP HERE! I will NEVER be back to support this small business. We were warned previously of their customer service and were told to not to purchase our baby products here due to friends having problems with returns/exchanges. My mom and I went and purchased the Nuna Demi Grow stroller in July after excitement of finding out I was pregnant. My baby isn't due until January so we've kept the stroller in the box unopened. We called in because Nuna released a new updated version of our stroller and their employee said if it unopened bring it in and we can do the exchange. Minutes later they called and took it all back saying they won't take it back and the manager said her employee spoke out of pocket. At least honor what your staff tell your customers! Had we shopped at Nordstrom like originally advised this wouldn't even be an issue. I always try to support small business but this goes to prove you get better customer service at Department Stores. BE ADVISED! If you're looking for stellar customer service for a lifetime THIS IS NOT THE PLACE TO SHOP! I will be sharing my experience across all social media platforms, friends, family and anyone expecting. Response: We did try to handle this privately. Your customer service has lead to this review and will remain. During your conversation you said if it was unopened you could return it. Not sure what difference it makes if it was 1 month ago or in July. It's still is unopened and unused. You do have that stroller listed on your website so therefore it is in your system. Your point is not valid. Beyond that even if it wasn't listed you have the ability to change that. You are the business owner. So the circumstances are not beyond your control as you say. You have the option to have a satisfied customer but you are choosing not to. Therefore providing poor customer service. AGAIN your employee said bring it in for exchange. Nordstrom would NEVER provide this type of customer service."

"There aren't many baby stores you can go to in person anymore. My husband and I love this store and being able to see the baby gear in person. We bought our nursery glider here and we love it. The staff are always so kind and helpful. We will definitely be returning as we raise our little guy!"

"Of the few baby stores remaining in the Portland Metro area, we love this local shop. The staff is super friendly, helpful, knowledgeable, and patient. As an example, the staff helped us navigate our indecisiveness by answering our slew of questions before making a purchase decision. Also, we didn't feel pressured to purchase anything. You can try out the baby equipment, like pushing the stroller around the store and trying on baby carriers before selecting. We also love the variety and quality of products they carry. We bought a majority of our baby gear from here for both of our kids. Highly recommend stopping by this place when looking for baby gear!"