Hollister Co.,

Seattle, WA 98188

"Lazy staff. Literally 4 people behind the counter, but no one is really doing anything to help customers. Attitude is also always off putting. What a shame."

"Very disappointed in their exchange policy. We purchased a sweater that had a defect and went to return it with a receipt four days later. They told us grab another one off the shelf. When we brought it to the counter we noticed that one also had a defect so we went back and got another one. When we got the counter we were told that we could not exchange it because the paper tag with the skew code was missing. So now we have to go home, find the paper tag and then go back. Seriously? For an exchange of a defective sweater?"

"Worst customer service experience ever The workers in this store don’t care , passive aggressive Went to do an exchange from an online order had receipt with upc number one tag missing He refused the return because the tag with the upc number was missing told him I just received it in the mail showed him dates of purchase on my app but still declined to issue an exchange and it’s just the way he spoke while texting …. Thee worst! Hire people who value customers and there work Thank God H&M was right next door , got my sone the pants he needed , now I have to go thru the hustle of returning these by mail while it could have been done in store Worst experience"

"Went in the other day and waited in line for over 15 minutes waiting to be rung up but no one was ringing. Tons of workers around just folding looking at all of us in line not doing anything about it. Other people in line looked visibly annoyed too. Ended up leaving because it was just a ridiculous situation. Do better - someone who also works in retail"

"Some of the comfiest pj's and active wear I've ever had. 5 stars for the clothes, 1 star for the people who work at this particular store. The cashier aggressively shoved my bag at me after checkout (maybe because I didn't sign up for a membership?) and over all was rude and short with me throughout the whole checkout process. It was so uncomfortable."