Eddie Bauer

"Well stocked place, got to try shoes in half sizes to get exactly what I needed"

"I just tried to return a T shirt with receipt. I was told it had already been returned which is ridiculous, as I had the shirt and receipt. They told me to call customer service. No answer after a half hour on hold. I went online to see if that showed any problem and the website would let me return, paying a $7 shipping charge or "returning to the store". I called the store and they said my only option if I didn't want to pay the shipping charge was to go back to the store and have them ship it and I MIGHT get my money back but it would take 3 weeks. I went back online and hit the "live chat" button and was told someone would be with me shortly. That was 12 minutes ago and still nothing. Worst customer service ever!"

"Poor quality, rude staff. I thought paying for quality clothes meant getting quality clothes. I've had this shirt for less than a year and the elbow already ripped. I'm not a lumberjack, I work a desk job, this is horrible quality. When I went to return it the retail worker implied I ripped the shirt and was trying to return for defect. It's not my fault the material is of poor quality, but I will never purchase another Eddie Bauer shirt."

"Don’t shop here or any Eddie Bauer! I purchased a $300 coat here and after three months the zipper malfunctioned. I brought it back to the store. I was told they were purchased by a big company and they no longer honored lifetime warranty. I told them I only had it for three months. I was hassled and they offered me a lesser valued ugly coat instead. I’m done with them."

"Small footprint store. Brand is well known for quality, long lasting clothing. I was never able to find a heavy duty winter coat that fit well until I got one from Eddie Bauer. I’m tall with broad shoulders, but don’t have a large belly. Most coats wend up too short in the sleeves or super baggy around the middle. Got a Eddie Bauer jacket and it fits perfectly. Shoulders fit well, sleeves aren’t too short, and it isn’t baggy in the waist. I mostly go to this location to return items I buy online (extended sizes in plus and tall are available online, but not usually in store). Staff are friendly and I rarely wait more than a few minutes for assistance. Easiest to park over by the QFC."