Verizon

"Dakota Helped us so much and was absolutely amazing. He explained every detail and went above and beyond to make sure he explained every charge to us as well. He was so personable and kind and definitely reminded us why we chose Verizon in the first place, if only every interaction could be as pleasant as this one! I highly recommend the store as well as Dakota!! I explained what I wanted, and he got me exactly what I wanted and more! 10/10 for sure!!! Can’t wait to go back!"

"Shout out to Jade! He is a real one! He patiently helped my friend and I set up our prepaid plan after our Canadian phone plan failed us across the border. While trying to set up the plan with Verizon we ran into so many hiccups along the way, but thankfully after a while he was able to make things work. He basically saved our trip because without access to data... we wouldn't have access to any directions. Thanks again, Jade! Oh, and shout out to the co-worker who helped you over the phone as well. Y'all were great!"

"Awful experience. I went to this store in August 2023 to exchange my phone for the new iPhone 13. The employees said that in order to qualify for the deal, I would need to upgrade to a 5G plan, as well as purchase another device (Apple Watch, tablet, etc). After the calculations, they said that my phone bill, which is still on my mom’s plan, would NOT GO UP due to the fact that the phone I was trading in, an iPhone 11, was worth about $700. I agreed, I got my new iPhone 13 and Apple Watch and left. I came back an hour or two later after the data had transferred to my new iPhone so I could turn in my old phone to qualify for the deal. The store’s system was down so they could not submit my old phone into the system, but they said that they would once the system got up and running again. I left, trusting them to input the information onto my account. It had been months and my mom’s phone bill had been $100-$150 more each month. She has called every time trying to figure this out. Now this store has accused my mom of LYING saying that we did not turn in my old phone, when, in reality, they just lost the phone. They said that they would look at security footage to double check, but apparently they haven’t because they still haven’t changed the bill. If they looked at the footage, they would very clearly see that I returned to the store 1-2 hours later and HANDED MY OLD PHONE TO AN EMPLOYEE. They have promised my mom several times that their corporate office would call her, but it has never happened. I honestly can’t believe the amount of lying that has come out of this store. My mom is low-income and I am a recent college graduate with a part time job. We already struggle. We would not have taken this phone deal unless it wouldn’t have costed us anything. But my mom and I cannot afford $100-$150 a month extra for our phone bills. It is really upsetting, and I don’t know why this store can’t just review the security footage and set everything straight. I don’t recommend going here at all."

"I recently had an exceptional customer service experience at a Verizon store. Josue B went above and beyond to retrieve a year’s worth of lost information seamlessly. Thought I was going to be there all day, but all also made the entire process remarkably easy and fast. Worked with my budget, making it the best customer service encounter I’ve had."

"The W Bakerview location was wonderful today. I came in to ask questions about upgrading my iphone 13pro max to a 15 pro max. Josue B. had all the information ready to go and answered all my questions, he even found a specific discount code for what I wanted to purchase. Noah R. was very personable and guided me through setting up the new phone. He did excellent 10/10 at applying my screen and camera protectors, which I have previously regret letting others do as I am a perfectionist about it. Thank you for a great experience, Rex Nichols"