Jenni Kayne Seattle,

2610 Northeast Village Lane, Seattle, WA 98105

"Unbelievably bad service. I received a gift (shipped across country) from Jenni Kayne and when I went to exchange it just 5 weeks after the original purchase date (about 3 weeks after I received it at my home) they wouldn’t let me. Not even for store credit. Lesson learned - Don’t buy gifts from here, or if you do please note you and your giftee are on the clock! Normally I don’t even look at the date on a gift receipt and have never had a problem (especially for store credit) especially at premium brands. For a store that charges such steep prices, a little customer service would be the least they can do."

"I have loved Jenni Kayne and have purchased online/in-store and at Nordstrom while it was carried there. However, a couple of weeks ago, I went their UVillage store and received the worst customer service. My husband bought a sweater for me for Christmas. We traveled immediately after Christmas to see family. The following weekend I brought in the brand new sweater (which they still carry) with the receipt from his purchase but was told I could not even receive store credit for it since it was DAYS past 60 days when he purchased it (being a wonderful husband who shops early). This sweater does not fit and it is similar to another Jenni Kayne sweater I already have and never wear. Needless to say, this has left an awful feeling with me. It is unbelievable that a brand which carries such high-end merchandise would provide such awful service. This policy is incomparable to anywhere else I shop. Needless to say, they have lost me as a customer."

"I have been a loyal repeat customer of Jenni Kayne. Last year I spent close to $2000 on sweaters and this year I’ve spent over $1000 online and in the store. For Christmas I purchased 3 sweaters with your slipper promotion. The sweaters were full price. When I received them they were the wrong sizes and two of them had pilling and hairs on them. They clearly had been worn. I went to exchange the sweaters in the store for correct sizes and new, unworn items and was told that I could not because the slipper promotion made it a final sale, despite the fact that I paid full retail price for the sweaters. I did not see this when I made the purchase. Nor do I care about the slippers (which also aren’t the correct size). Even the clerks at the Jenni Kayne store said the promotion terms should have been in bright red. I have NEVER in my retail life encountered such an unreasonable policy. You have lost me as a customer and I am going to recommend that my friends and family do NOT shop at Jenni Kayne."

"Great service"

"Cute lifestyle store with some amazing goodies!"