Best Buy

"I waited 4 days for delivery and installation of my new TV. However, there was no installation or haul away as promised. I could have had my TV working in 2 days. Donte is a great used car salesman. Got me to get a credit card and a membership, but lied about rest. Never buying from Best Buy again."

"Bought a digital product and never received the code. Called customer support and was told this was a known issue and they can't generate codes from in store purchase. Yet the store LEAVES the digital content out to be purchased, only to be forced to refund. Dont worry, this will take 5-10 days to receive my money."

"Title: A Black Friday Odyssey at Best Buy: Navigating Peaks and Valleys I am an avid Best Buy enthusiast, drawn in particularly by the perks of their membership program. Despite the allure of giants like Amazon and Costco, my loyalty lies with Best Buy. The cost of their warranties, a concern with other retailers, becomes a non-issue, justified by the annual Black Friday extravaganza where my membership fee finds redemption. On this eventful Black Friday, armed with anticipation and a shopping list, I ventured into the technological haven that is Best Buy. The thrill of snagging deals and the excitement of the hunt fueled my enthusiasm, leading to a substantial $2500 spree. However, amidst the jubilation, a shadow was cast upon my experience, dampening the joy that should accompany such a retail spectacle. This grievance, expressed through a regrettable two-star rating, was not due to the cost or quality of the products but rather the vital factor of customer service. In the retail world, where the spectrum ranges from food to electronics and gizmos, the value of customer service is paramount. It's a sentiment echoed in my disappointment – a sentiment that equates poor service to selling dog poo in a park; an analogy intended to emphasize the profound unacceptability of such behavior. The crux of this narrative revolves around the purchase of a $1200 laptop, a jewel in the crown of my Black Friday haul. Regrettably, the experience took a sour turn at the computer station, where the salesman exhibited a demeanor that could be described as nothing short of rude, short, and robotic. In stark contrast to this unfortunate encounter, the tale of the TV salesman, Donte, unfolds as a beacon of excellence in the aisles of Best Buy. His presence in the Television section was marked by qualities that set him apart – amazing intelligence, knowledge, and a genuine eagerness to assist customers. Donte's approach was a breath of fresh air, as he took the time to teach and explain the differences in TVs, enhancing the shopping experience for every customer he engaged. His efforts, which I wholeheartedly appreciate, reflected a dedication to his craft that went beyond the call of duty. It is with this dichotomy of experiences – the valleys of discontent at the computer station and the peaks of satisfaction in the TV section – that my review is framed. A plea to Best Buy to scrutinize and rectify the lapses in customer service, ensuring that employees like Donte, who contribute positively to the brand, are acknowledged and celebrated. In conclusion, the tale of my Black Friday odyssey at Best Buy is one of contrasting emotions, where the ecstasy of deals collided with the agony of subpar customer service. It is my hope that this narrative serves as a clarion call for improvement, ensuring that the promise of a quality shopping experience is upheld at all times, with employees like Donte serving as shining examples of excellence."

"Not only the worst best buy I've ever been in, but they give zero regards to the law. If you have a ramp van, be prepared to not use it as they park their geek squad vans illegally blocking ramp access. When I mentioned it to the guy at the door, he shrugged it off. That's after walking around the store for 15 minutes being ignored by every associate on the floor until I gave up and left. Picture of the van is from today, less than a minute after telling them its illegally parked. ADA compliance is not something they get to decide to ignore."

"If no stars was an option I would do it. Best Buy, by far was the worst customer service experience I have ever had in my entire life. I bought an Apple iPad pro 12.9 Inch from Best buy. I bought an open box in excellent condition. When the iPad arrived, it was in a plain brown box and the iPad was in a literal bubble mailer. Right out of the box, the iPad is defective. The camera was glitching. It was flickering, glitching purple and pixelated. I spent over $1000 for an iPad that was supposed to be in excellent condition for it to be defective right out of the box. We updated the iPad and the camera seems to work fine now. First off, Best Buy's listing on their website is misleading. It doesn't say anywhere what generation our iPad is. Our apple pen wouldn't connect to it, only for us to jump through hoops to find that the apple pen we have isn't even compatible with the iPad we just bought. No big deal we just bought the new apple pen. But we went to target cause they were selling the same exact pen for $40 cheaper, literally across the street. Fast forward a week and the camera is acting up again. We try to go in to return it and exchange it for another one, only for them to tell us our only option is to just return it, have my money sit in limbo while it gets transferred back to my bank and reorder the one I want. They can't order one for you or save one for you. We tried to call Lynnwood to see if they could hold an iPad for us and they said they can't. After many calls to customer service and talking to literally 9 best buy employees, we kept getting the exact runaround. Literally the only thing they could do is just return the defective iPad and that's it. Not to even mention the many lies we were told from best buy employees. Giving us an extension to call to help us, only for that extension to be closed. One saying Lynnwood has a replacement model for it to turn out they don't actually have it in stock. Giving us false after false information time and time again. Moral of the story. Best Buy sent us a iPad in insufficient packaging, with a defective camera and for every Best Buy employee to literally not do anything to help us resolve the issue or even have any flexibility to help us. They wasted a literal week of my time busting my balls for nothing. We ended up returning it and am going to get and iPad somewhere else. Whatever savings I got from buying an opened box was 100% not worth the struggle of trying to negotiate with Best Buy."