Rent-A-Center

"I will never rent from them again worst experience they are rude waited all day for them to pick up my stuff which was a big deal to get them to come out had to call the district manager"

"I called the store manager last saturday-01/20/24 to fix the problem on my account but she is so rude and doesnt want to listen to what im saying and asking. She talks to me in a such a way she ridicule, degrade and discriminate me as i have a strong accent and english is not my 1st language. She is laughing and disrespect me by not listening to what im saying and she keeps on interrupting. Ive been a customer since 2014 and i already got a lot of merchandise and paid off over the past 10 yrs and as a person and a customer i have the right to be respected and get help when i needed especially from a store manager but that is not the case with how she treated me. The problem is, i am paying every 2 weeks. I paid last 01/12 for 2 weeks of $177.07 and should be due next on 01/27 but on my acct i am due for $162.07 on 01/20 thats only a week from the last time that i paid and shes saying that im already due and wants to come pick up my merchandise, for what? Im not due until 1/27 yet? She runs her mouth without properly checking the acct first and answer my question and she's so proud to say she's the manager and that's the point you are on that position for a reason and it's to help out your customers and not to ridicule and discriminate them. I'm looking ways how to talk to their corporate regarding her and also thinking of filing a complaint to the state attorney general."

"Love my store! Great stuff! Excellent customer service....and I love getting what I need now..without having all the money for it up front. I've had a few agreements with them and I'll have more! Thanks!"

"Been with this store for many years paid off many items had great experiences, but since the store has gone under new management, I’ve been disrespected multiple times by the manager, Michael, not a great store to do business with. I am honestly in the process of returning all items, even though I made my payment this month I just don’t want to do business with someone this arrogant and disrespectful, I don’t know how you hired this type of person to be a manager I don’t think he knows the laws when it comes to business for one he should’ve never told me the last managers business and why she was fired. It’s not professional and honestly can get him a lawsuit when you want to do business with people you should never talk down to them I was nothing but respectful and I asked questions why I was being charged late fees when I was making payments on time and I had proof to show him that he refused to take into account. Bad business if you’re thinking of starting a new lease, I suggest you try a different store."

"Staff is uninformed and rude. Calls to work even after payment schedule communicated. Called the day before payment was scheduled at my work number to interrupt work day to tell me they don't have my address or apartment on file even though they've delivered items to my home and picked something up for a total of three visits. Went in to inquire about adding an additional item showing as available on website. Was told it was out of stock, and nothing could be ordered for me. Was contacted less than a month later and told the same item was now available and they weren't sure why I was told it couldn't be ordered. Will tell you anything to get you into a contract. Poor quality furniture items. Avoid at all costs."