Via Lago Kirkland

"Rude customer service. Was told to leave because i was parked out front " too long " while a passenger had to walk clear down the road to get to their destination because of the lack of parking. Mr. Chapman, the one with red lipstick and red hair, came out and took a picture of our vehicle, to which i had tried speaking to her and explaining our situation. She responded, " its been 20 minutes, you need to leave. " then proceeded to smirk before she could give me a chance to finish my sentence and walked inside shutting the door behind her, quite aggressively. I could see her stare at us from inside her overpriced shop like we were a nuisance and a waste of her time to talk to. Not even stepping a foot inside her store, i felt judged and unwelcomed being in her presence. When speaking to Mr. Chapman, all she could do was look at me with a disgusted look on her face, as if the sun was in her eyes. I wouldnt recommend this shop to anyone i know due to high prices and bad quality of service. People are people, no matter their situation or circumstance. No person should be treated like that, even if you have had a bad day. We personally arent from here and not used to Seattle traffic. Thank you Via Lago in Kirkland, WA for making us feel unwelcomed."

"Would rate this as 5/5 if they had evening open hours! Hard for those working 9-5 to shop here. Would also love open Sunday hours as well."

"Have you seen Pretty Women? Apparently the owner hasn't. I went in here with my daughter, she was asleep in her stroller. I asked if they had any Seahawks gear with bling. She said what they have out in the front was all they had. I found some ball caps and gloves in the window. One of the hats was marked down 50%. I went to ask the other employee if the other hat was also marked down, and what the pink dot meant on the gloves, Karen yelled from the register "No, nothing is marked down." The employee was explaining to her that in fact one of the hats was marked down. I held into the two hats and gloves and went to try on some super cute sandals! Karen hovered over me the whole time, and was looking at me suspiciously, like was trying to steal the Seahawks gear. My daughter, who was with my mom at the front of the store, woke up and started crying. I was still trying on the shoes. Karen looked at me and scoffed. I grabbed the Seahawks gear and walked toward my daughter, and Karen was RIGHT behind me. She said she could take those for me, I said I hadn't decided yet, she said "Oh I am going to take them so you can take care of your child." She was not concerned about helping me out, she was concerned about me walking out with her overpriced merchandise, which I fully intended to BUY, would have bought the shoes, too! From the moment I walked in I felt judged. Maybe if I would have dressed up to shop and spoke like a valley girl, I would have felt more welcomed. I prefer to support a local business ran by women who lift others up, no matter their socioeconomic status/appearance!"

"I went into #ViaLago Via Lago Kirkland in downtown Kirkland. It is a local wonderful boutique. Via Lago I walked in and the owner Chapman greeted me and remembered me, my dogs and husband. I have not been in since before COVID I told her what I looking for and she pulled a bunch of things off the racks. Everything fit and I walked out with two amazing outfits and feeling wonderful. I supported a local business and had a great stress free experience. Thank you! ❤️"

"Great store! Chapman can quickly put an outfit together for any occasion. Great gift items, candles, cocktail napkins, glove, hats and lots of sparkle. My Grandchildren love to browse and always find something. Looking for something new and different she has it!!!"