Best Buy,

9551 Ridgetop Boulevard Northwest, Silverdale, WA 98383

"Not enough people working. I spent close to forty minutes in the store and they couldn't get anyone to help me. One person said, "order what you want, online". Forget it. Hopefully Best Buy in Surprise, Az., can help me."

"I had such a great customer service experience at this Best Buy. For weeks, I'd been going back and forth with a Geek Squad at a different location and Apple to try to resolve an issue with a MacBook I'd bought through the Best Buy Open Box program that hadn't been properly deactivated before I purchased it. I recently moved to the area and decided I would try to get help for this issue in store one last time - the general manager, Rob, resolved the issue that I'd been having for weeks in fifteen minutes. He immediately got the frustration that I was experiencing and made the situation right. He had trouble processing the return in the regular way, but instead of just sending me away like the other store had, he made sure I got the right in-store credit so I could get a new laptop that day of equivalent value and was so helpful in resolving a situation that had been causing me so much stress. I can't express my gratitude enough for his kindness and professionalism in helping me resolve an unexpected issue!"

"This was my first time shopping in store ( I had previously purchased online and that was perfect) and it followed the same way in store. My husband and I needed to purchase a washer and the salesman we had was so friendly and so knowledgeable . He immediately helped us order our washer as they didn’t happen to have it in store . Was set up and purchased so easily . That makes shopping so much more enjoyable ."

"From the outside, it looks like a baby Best Buy. Literally the smallest sign. I think I've seen. That said, it certainly big enough on the inside and had exactly what I needed. Inventory matched the website which is a bonus and of itself. The staff was extremely friendly and literally walked me to exactly what I asked for when I walked in the door. Price matches the website, as well."

"Samsung Galaxy A54 5 g cell phone. I purchased this phone on 11/17/2023 and had to return on 11/20/2023 because the battery would not last the whole day. Thank you for helping me in getting a refund."