Car Toys

"We wish we had done this sooner. You put blue tooth in our granddaughters car for us and it was done right the first time and worked until she traded the car in. So, when we wanted a good dash cam, we knew where to go. Thank you for a quality product and service beyond excellent."

"Bring my 2019 toyota camry to put remote start on Sunday march 3 10am sale woman told me it would take 5-6 hours for installation, I came back to store around 430pm to check status of the car they told me it almost finsh, closed manager told me they pulling out the car and I watch the tech pulling out the car from the bay (garage) they have 2inch curb where the entrance.. My girlfriend walk around the car see any damage because we just buy the car.. yes we reported to closed manager and he told us to come back on Tuesday to talk to other managers. Tuesday: I came to talk to both managers store manager and installation manager told them what happen on Sunday, store manager ask me why I didn't tell the manager that day and yes I did reported it.. Both manager start to get mad because they know it there faults.. I ask them for number or who I contact they told me I getting a call from them to see it their fault or not Here the pictures of the curb"

"Sales crew were fabulously phenomenal!! What a great crew bring people together and making us feel good about who we are dealing with. Walking us through the process the available models and how it all works. Opinions on how they operate and details big and small. Pulling the Install crew in and making sure our older model car would be taken care of properly and they had all the details before we even agreed to the purchase. Install crew was super great also. Definitely will go back to this for future needs."

"Took my girlfriends Jeep Wrangler in for a new Car Play head unit and back up cam. Can’t remember her name but the girl was super helpful and knowledgeable. Got me in with no appointment and done same day. And she was working alone on a busy Saturday morning. Definitely recommended. Great work on the install with no issues."

"I originally went there to get a subwoofer installed, and other than finding they had scratched up my paint to ground to the aluminum body even though there is a dedicated ground spot not too far away, they did what they were supposed to. Due to the limitations of the equipment, i decided to upgrade, and take advantage of their "return promise" and return the equipment. other than being accused of blowing the subwoofer before they tested it, finding it was not blown, they allowed me to return the items. I decided that i would do the install myself and upgrade the guage of wire to accomodate the added power draw. When i went in the engine compartment to run the wire through the firewall gasket, i discovered they didnt reseat the gasket properly. It was completely out of its intended position. It was a pain to get it back in. I watched youtube videos and eventually got it properly sealed. I mentioned the grounding error to the woman at the counter and she said since i moved things i voided the warranty and took no responsibility for the incompetence. I figured it was a one off mistake and decided i wanted to upgrade my stereo more and get a consultation on speakers and to put an amp in. I was advised than in order to put an amp in for the new speakers i would have to either lose the functionality of my infotainment screen and put a new head unit in, or get some 1800 dollar device that allows them to amp the signal. Based on that recommendation i went with just upgrading the speakers. I also had them install bass blockers and they overcharged me 500 to do that quick job addition. After the installation i immediately realized that the speakers sounded worse than before and really high trebble so i did my own research and found that there is a pretty simple solution to get an amp installed. I found a guy that sells custom harnesses that plug into the factory head unit and sends a signal to the amp. The harness and the amp was half the price of the device the installer told me i needed. I watched some videos on youtube and decided i would do the install myself. I started out by going into the door panel to take the bass blockers off, and having watched a youtube video, and ordered tools to do it properly i felt confident to do it. Upon getting the passenger side panel off i noticed damage to the panel and upon inspection, it looked like the tech had pried the rivets off instead of the retention clips. Apparently he doesnt have access to youtube that would have shown him this is not how to take the panel off. I called the store to tell them and the guy said come in on tuesday to talk to the manager. I told him i have a video and i could send it in and he said just bring it in. I live out of town and I have been too busy to go in so i havent yet. While taking the bass blockers off, i found they had wired the speakers incorrectly and bypassed the low pass crossover on the woofer which explained the trebble dominant sound. I know this was wired incorrectly because it shows the correct way on the box. This adjustment improved the sound immensely. I took off the A pillar to check the tweeters and noticed they scarred up that piece of panel. I included a picture of that as well as the broken rivets. I also discovered that they left the trebble setting on high and adjusted that down and now the speakers sound more balanced and im not being assaulted by trebble. I found they had damaged a retension clip on the door where you screw the speaker into, and they used a clip the falls out when you unscrew it. I included a picture. Now that i took the project on the sound is better than i ever expected with no thanks to cartoys' work, or recommendations. My impression is that they dont care about the customers needs, and just want to overcharge for incompetent worksmanship. They damaged my vehicle and didnt tell me. They also dont want to take responsibility and hide behind "you voided the warrantee by touching the installation""