cc McKenzie Shoes & Apparel

"The store in the C concourse at the airport is supposed to open at 5 am. My flight boards at 5:20 so I was at the store at 5:01. The gate was still closed but someone was in there. She came out at 5:02, closed the gate behind her. I asked if the store was open -she said soon and walked across the concourse to get breakfast. I stood there for another 5+ minutes and she was still over ordering. Very disappointed- if you’re not going to open at 5am you should change your website!"

"They run an unethical scheme here. They have the PDX store and sell you products not caring if they fit. Second they lead you down a path to believe you can return the product for full cash back. The website states if an item is bought and returned in 10 days money will be returned. Yet inside the store they say they won’t refund cash but only a gift card. The reason for this is because the companies use two different banks. I’m filling an ethics report on then, reporting to BBB and taking legal action. DO NOT BUY FROM THEM!!!"

"I truly feel taken advantage of. I bought a pair of shoes and at the time I was discussing with the sales associate about if they didn’t work I would return them shortly there after. There was never a mention of only receiving store credit. This needs to be stated to each customer when purchasing a pair of shoes or any item for that matter. Very bad business practices. This is the first and last purchase I make here."

"Considering the high end products the customer service is severely lacking. No returns only exchanges. You have to purchase online to return an item and then the return time frame is so stringent you would be hard pressed to try and return in time to meet requirements for a refund. Shipping is also not free. As a return customer and purchaser of 3 pair of Pikolino boots I showed them a problem I had with the pair I was wearing and told them I had called Pikolinos customer service and they advised me to go to where I had purchased them to have them sent back so they could see what went wrong. Before I could say I was not going to do so because I don't want to be without my boots, they told me they would not do that. Their boots average $250. And they treat you as if you are buying at Kmart."

"Purchased a pair of dress heels (pikolinos). Wore them for a few occasions, maybe 5 or 6 in the 9 months since I had purchased them. They were well taken care of and had no wear or scuffs. The insole on one shoe came apart. I travel frequently, so stopped by the store in the airport to see what they could do. Store employees were friendly but said they couldn't do anything there but to email them pictures and someone would get back to me. I emailed, attached pictures, after a couple of weeks with no reply, I stopped by again, bringing the shoes with me. They took pictures and told me someone would be in touch. I had to stop by two more times. The ladies in the store were nice and apologetic but could not help. When someone finally called me they basically told me they could not warranty them since it was more than 45 days since the purchase. OK, I get it... but if the staff had that information it could have saved me a whole bunch of time and frustration. Basicallythe manager suggested I just have them repaired, which I will do. But, I shouldn't need to have 120.00+ shoes repaired after so few wearings. I would give the store staff 4, quality 1, and management a 0."