O'Reilly Auto Parts 21105 International Boulevard, SeaTac, WA 98198

"Big thanks to Simon. Installed my headlight bulb (which was in a very hard to reach location) in under 5 minutes. Would have taken me hours. Great friendly service."

"RUDE staff! Called me a liar when I had just bought a battery not even an hour before had. STAY AWAY FROM THIS STORE"

"Finally an O’Reilly’s with blinker fluid in stock!"

"I am customers with O’Reilly auto parts on this location from last 3 years. Recently I went there to check my car headlight bulb warranty. Usually staff of this place super nice and helpful. But today I seen new guy name Gade who’s extremely rude with customer for service. First he never know how to deal with customer then he started arguing with me just to look warranty on my accounts. When I wanted to complain his manager about it then he literally lied to me and said I’m manager here. Furthermore when I tell him I need to check my wipers which I bought 8 month ago with warranty and someone your staff recommended me to bought this expensive best wipers then he said that I’m not a mechanic. He clearly denied to help me. Then lady Chrissy who’s manager there came out on my call. She was also not good at all to hear customer reviews and problems about products. Basically she was pretending his coworker who literally lied to me that he’s manger even he just new there I never seen him before since I go this place a lots. After having silly arguments with her she able to listen my problems, however still she needs reason why this happen after 8 months from buy date. First understand your policy you tell customers to buy expensive stuff which have one year warranty period if anything happens. However when customers figure out after few months then you argue why it happens now. If you giving one year warranty then doesn’t mean problem should be happen first week after buy. I have one year warranty then I can come to complain if it giving me problem before year period or also tell your management to give just one month or week warranty rather fight with customer. Overall very bad experience with this place better go to Auto zone just next to them and they have well and trained staff with high customer satisfaction. There’s not point to spend lots of money on expensive and high quality products if there’s employees gonna argue with you once you go there to check stuff in warranty you bought spending extra money. They really need to work on customer service otherwise this concern make them lost there customer on this place."

"Really disappointed with the customer service at this location this morning. I went in for fuel stabilizer and a battery booster. I had questions on both since I have no experience with either things, I waited but the two on staff were outside working on a vehicle and no one was in the shop. When they finally came back in, I asked the younger girl for help picking out what I needed and the first thing out of her mouth in a somewhat condescending tone was “so what’s your question?” which I replied, again, that I needed guidance on what to buy. So her, the other older gentleman and I go look at them and neither were very knowledgeable on either product. Multiple times they answered “I don’t know” to basic questions, which was surprising since every other time I go to O’Reilly’s the staff is very knowledgeable and helpful. I ended up buying a completely different fuel stabilizer and left to Harbor Freight for the booster. The man said they might have them in stock and I could ask the girl to check, but by then I was ready to leave after that experience."