Parkrose Hardware

"Really unhelpful. Asked about a particular item and mentioned that I needed help finding it (because I had never been there before and the shelves are jam packed and overwhelming). The person at the counter (who was leaning back on the counter with folded arms) said in this really bored voice "Oh, I dunno, you could check aisle 12 in the back." Did not offer to go check, find someone to check, or look it up in the system or anything. So I left. Unprofessional. Guess I'll just order online."

"Excellent local hardware store. Got to go the larger location in Hazel Dell for Rentals though!"

"Not sure if it helps or matters but here is my story. I just got a Traeger BBQ from a customer. I had questions and wanted to replace some parts and maybe buy the Meater. So I strolled in getting a dirty look from the cashier over the bbq area and syarted to look around. Looked at everything they had, no assistance yet, so I went up to the cashier ad asked for help I requested someone who knew about the bbq ( i want to get the right components. ) she says np go back to the bbg area again stand around waiting for a very long time and again no assistance so at this point no sale either. Really not impressed, also after price comparison they were many dollars more that competitive pricing."

"We won't be back. We had our tap break at about 7pm. After we shut off the water to the house retrieved the part we need to replace my boyfriend immediately went to Parkrose. He got there with minutes to spare before they closed with part in hand. We are not the type to usually show up right before a shop closes but this was an emergency as we have a young baby and need water for him. An employee witha rude demeanor told him they were closed at the door. My boyfriend tried to explain all he needed was the tap because of an emergency and that the store hours said they were open until 8 and it was early. The employee then said that the manager told them they could close shop. He then just flippantly said we don't have those and shut the door on him. I have shopped at Parkrose my whole life, as have my parents. We are locals that believe in patronizing local businesses before big box retailers. This is an employee problem but more so a management problem! I understand the want to go home after a shift... but to turn away a customer (actually 2, there was woman in her car that warned my boyfriend they closed early and were refusing to service customers), close early, and be rude about it... that is unacceptable especially in the age of options for customers (many of which are cheaper as well). Teach your employees tact! There is a way to tell a potential customer that you are closed (even early) without being rude! He could have said "I'm sorry, we had to close early. Can I see what you have? Oh, I'm sorry we don't have that exact part. If you want to come back tomorrow we can try to help you find a comparable part." Tact! Anyways, I came here to point out that while this may have only cost them $50 worth of our business that night... it actually cost them tens of thousands at the minimum. We are renovating multiple properties, and we like to spend local. I can guarantee it won't be at Parkrose! In the immortal words of Vivian from Pretty Woman: Big Mistake. Big. Huge!"

"Parkrose Hardware never disappoints; I needed basswood, sandpaper, spackle, and a few other odd things and found everything I needed. The prices were good too. This time, the person at the counter was friendly and fast; I have had others who were not as on top of things as they should be."