O'Reilly Auto Parts 307 Rainier Avenue South, Renton, WA 98057

"Jordan from the store really nice and accomodating. He saved the day when he helped me with my car issue, the car back running in no time."

"I was in O'reilly's location, and I've been purchasing parts here for years for myself and my clients. Today, I purchased an alternator for my 93 Honda Accord, and the guy who sold me the alternator was extremely rude and condescending. I forgot to have the store test my old alternator before buying the new one, and I still wanted to have it tested, but he said, "You already purchased the new alternator!! Why would you want to test the core??!!" I was curious about the condition of my old alternator, and the guy at the counter said that I should've had it tested before buying the new alternator. He also asked me twice if I understood(get) what he was saying, and I just ignored him. I've had the same conversation about my alternator with a different employee, and he told me that I should've had it tested before buying the new one. During the conversation about having my alternator, he shouted, "I'm asking you a question!!" The only thing I did was walk away. I'm not coming back to this particular O'Reilly's location after being condescended, judged, and yelled at."

"Some of the staff are great and knowledgeable. But the rest couldn't care less. And that's most of them sadly. I went in to get a couple things and most of the boxes on the shelves were cut open and most of them empty. There were people sitting on the floor ripping them open and putting pipes together, taking up an isle and a half to do so, refusing to move. Staff did nothing. Didn't even care. Also just let people walk out with things, the staff member I spoke with responded to me commenting on the blatant theft with, "people just come in and do what they do." I'm not really sure what the hell is going on in there. There was pretty much just 1 guy on a register stressed about the constant phone calls and 20 people in line. The rest of the staff was just standing around doing nothing to help him. He even asked for help and the response was "what do you want me to do?" And then continued to stand around and watch this guy get slammed. I give 5 stars to the one awesome guy who held down the rush on his own. And 0 to everything else. I can't remember his name, but that one guy made a 1 star (cause I can't do 0) review into a 3. Dude needs a fat raise and a promotion."

"These guys were awesome. They did the free diagnostic with the plug-in code finder, and then printed out all the codes, what the repair could possibly be, and printed out the price on any specific part. While I was doing my repair in the parking lot, and yes I was trying to do it myself haha, they had a selection of free hand tools to use, and many of the patrons as well as the employees knew each other by name, and helped me with my repair. Highly recommend!"

"Terrence is just absolutely wonderful. He’s always so helpful and kind whenever I need something from here. Great customer service. Update 5/30/23 Eric is also very amazing!!! He happily diagnosed my check engine light and explained what the codes meant. He also explained how to fix it myself. Thanks for saving me money by not having to go to a shop!"