Espresso Parts,

4315 Lacey Blvd SE, Lacey, WA 98503, United States

"Very poor customer service. Ordered next day delivery and 4 days later and UPS still hasn’t showed it’s picked up."

"Pre-ordered a several thousand dollar espresso machine, after over a month of it being late, the company can still not tell me when it will be delivered… After spending a significant amount of time trying to figure out the details and getting different stories from every person I spoke with in customer service. No one offered any resolution aside from me waiting or offering me a refund so after such a significant delay, i accepted a refund and canceled my order. Terrible customer service the worst communication I’ve ever experienced on a expensive purchase. I highly recommend looking elsewhere for purchasing equipment. Would’ve had an espresso machine months ago if I purchase from another company."

"We were amazed Espresso Parts had the right part for an old coffee machine we were trying to fix and even more amazed when the part we ordered showed up at our doorstep less than 2 days after we’d ordered it! Customer service over the phone was friendly and answered all our questions precisely as well. Thank you for existing Espresso Parts!"

"I stopped by Espresso Parts to grab a scale and didn't realize that they closed at 4pm, which was my bad for not calling ahead. Lo and behold they still let me in the door and helped me with my order. The sales associate, Panda, made my order super easy and even let me know some of the features of the scale I bought. He even includes some free swag with my purchase! All in all- the experience was fantastic and the selection of coffee accoutrement is huge and high quality."