Volkswagen Service

"I thought the overall service was great, and the final result wa satisfying. The service team was able to coordinate a repair through a third party extended warranty, that I really did not believe was going to be covered. Thank You! The only challenges I had were in communication. I spoke with several representatives that were all helpful and professional, but given the number of people I talked to, there was not an individual familiarity with my service. Also, several calls went to voicemail, with delayed responses. Again, the final product was good though, and I appreciate the team's collective diligence."

"I dropped my car off the night before the day it was going to receive service, and I was expecting to get a phone call letting me know when the service was completed, but it took me sending a message via chat and leaving a voicemail on the service line. I didn't appreciate having to reach out to inquire as to when my car would be ready for pickup. I would not have made it in before the service department closed had I not headed up north to do grocery shopping. If I had waited for the department to call ME, it would have been ANOTHER day before I could have gotten my car, which would have been even more inconvenient. Also, I would appreciate a car wash and/or charge for my electric car after having had it over night and servicing it."

"I have always received excellent customer service from the staff. Work is always done quickly and I never have to wait past my appointment for service."

"If I could give them zero stars I would. We bought a 2015 Nissan Juke on August 3, 2023, and we had nothing but problems with it. First it smelled like wet dog, had doggy paw prints, and dog hair everywhere. It was detailed 3 times and still smelled bad, but the paw prints and dog hair were gone. The smell from the cleaning chemicals and mildew is so bad it gives you a headache and makes you really nauseous. Then there was birdseed in the headliner, and they didn't get all of it out of headliner, replace the cabin air filter, and find the rodents point of entry until 2.5 months later. We heard the noise in the headliner the day we bought it, but they insisted it was water since they had just taken it to the pink elephant car wash. They put Metallic brakes on instead of ceramic brakes (Nissan Jukes have a design flaw where unless you use factory or ceramic breaks the breaks will squeak really bad). They did agree to replace the brakes with ceramic brakes, but only if I removed my bad review. It also had a leak which was causing mildew and Volkswagen refused to help even though they had missed it when they inspected it. Due to all the issues the juke had and Olympia Volkswagen refusing to fix them we had to surrender it because we couldn't afford to fix it and it's not safe to drive a car that's a lemon. On the way to surrender the 2015 Nissan Juke to Gesa Credit Union yesterday afternoon it began to jerk (it happened from exit 119 to exit 132, thankfully we got there safely). We mentioned the jerking problem to Volkswagen a few days after we got it, and they insisted it was fine and it was just turbo lag from the turbo engine. Don't ever buy a vehicle from Volkswagen of Olympia they will screw you and cheat you. If you buy a new or used car from them, it will be the biggest mistake of your life!"