Rainier Dodge Of Olympia

"Everything was completed in a timely manner. However, when the tires were rotated, the tires were not inflated properly and after leaving, the inflation air code showed up and I had to return to the service department to correct the issue. This is the second time this has happened. Also, after the truck was finished, I was told that I needed the rear differential worked on. If I was told during service I would have had it done then. Now I have to make another appointment to change out the fluids."

"Brian was so patient and kind. Always taking the time to explain to me what the issue was. Our transportation was a breeze with their service they offered and our driver was incredibly nice also. Very please all around!"

"I would take your business elsewhere! I've had to many negative experiences here. My truck is in that shop constantly and for the same issues over and over. Each time they need to keep my truck for days/weeks, which I need the truck for work and is a big inconvenience. This last time was the final straw. Brought my truck in for a couple of different issues one of which is a motor ticking noise which has been repaired about 6 different times in the last two years. Also had a drivability issue with the truck pulling me back and forth as I accelerate and decelerate. After two weeks and $1300 later, my advisor went down the list of what was done including an alignment which I was charged for. I drive the truck a few miles down the street and it's still behaving the same as what I brought it in for, so I turn around and go right back to the service department where I told my advisor that the issue was not resolved. He had the tech come out to talk about it and the tech stated that it needed an alignment as it was badly out of alignment when they had it in the shop. I look over at the advisor who had just charged me for a alignment that was supposedly done to get told they must have forgot to send it off for the alignment. I've wrenched on cars for many years and have a bit of automotive knowledge and told them that the issue I was feeling didn't feel like just alignment issue, felt like it was an issue in the rear end. They got it in for an alignment and called me back that afternoon indicating everything was all good to go and was ready for pickup. I came in the next morning to get the truck. The alignment specs were there which showed the alignment wasn't that far off. Drove off the lot and same issue still there. At this point I'm done and also need my truck back. I go to les schwab who in the same day I got it back from the dealer were able to diagnose and repair it correctly. Another $1400 bill but am back on the road again. Would have been nice to spend just that $1400 and only a day in the shop from the beginning. I won't even go into the other past experiences along with my wife's past experiences with the service department. I'm a pretty easygoing person and have given multiple chances which I know is on me but after being charged for things that weren't done and charged for repair that didn't fix my issue I brought it in for I've gotta take my business elsewhere."

"Love the service department. Dion is very knowledgeable and Ellyn is very personable. Getting the text messages for reminders and updates on the progress of your vehicle is a large benefit."