Rite Aid

"I wrote a review prior but I deleted it because it wasn’t too nice and it’s not fair to the good ones working there. I’ve been with RiteAid for many, many, many years and even though I’ve been through some not so great experiences lately, there are many good people who work there that deserve credit for the great things that they do on a daily basis, such as always treating the customers with respect. I can tell RiteAid has struggled since COVID but they are still my pharmacy and I am sticking with them. They just need to weed out the bad seeds and commend the ones who are trying to make the customers experience a pleasant one! They have many people who really care. A little weeding out needs to be done, but overall I like this pharmacy and they have done a lot for me! Thank you very much to the great people who work here and make the customers happy on a daily basis! You know who you are and thank you! Thanks again, Zac Madison"

"Get your prescription anywhere but here. Three times now, I've gone to the drive thru for Rx pickup and sat there for 20 minutes and was never greeted. This last time, I called the store and asked why no one had helped me or the other four cars waiting in line. I was told they didn't have the staffing currently to run the drive thru so to come inside. There were no signs or cones put out, indicating the drive thru was closed. I went inside and observed five employees in the pharmacy and nobody standing in line (doesnt seem under staffed to me). One week later, I selected online to have a different medication shipped to my house. I repeatedly got text messages to pickup my prescription or it would be put back on the shelf. After 5 days, I called and asked if it had been shipped. I was told it had not and to come pick it up in store. Finally, with my most recent medication, my doctor prescribed the name brand version. Rite Aid sent me a text saying it was out of stock and they were ordering it. After 2 weeks passed, I called in to check the status and was told it was still unavailable. Another week went by. I called again and asked what the status was. I was told the generic brand was unavailable anywhere on their ordering system. I asked about the name brand option and mysteriously, it was available! Considering this is only a $20 difference on my co pay, I'm pretty irritated I wasn't given all my options for a medication I really needed."

"Always short staffed, not exactly their fault although they don’t treat their employees well enough for them to want to work or stay at work. They’re always backed up, and even if they aren’t the service is slow. They are always INCREDIBLY rude for no reason, and will cut you off when you speak or even hang up on you on the phone at any moment. The older female pharmacist here is extremely rude and demeaning to everyone; I’ve even witnessed her talking down to staff. TO ALL OF THE POLITE WORKERS at Rite Aid. You guys rock. I don’t know how you continue to do well in this environment, but Godspeed to you for that. Keep doing your thing, but screw your boss."

"This store has provided me with the absolute worst customer service experience I've ever had in my life. I had some time to kill while my husband was at an appointment so I decided to spend the time at rite aid looking through their makeup selection. First of all, the makeup selection is absolutely pathetic. It was so picked over in many brands there wasn't any selection of concealer or foundation for white women (which is the vast majority in the area). As soon as I entered the store an employee posted herself right next to me acting like she was working but she must have had suspected me of stealing due to the way I look (I choose to color my hair bright, fun colors & have visible tattoos). In my opinion, & I would think most would agree, this is completely inappropriate & wrong. There should be no bias in dealing with customers due to their outward appearance. After about a half hour of this harassment (remember I was killing time) a second, even ruder employee came over and actually stood in my way of viewing the products. She began to make judgemental remarks under her breath until she finally said she was going to call the police department because I had spent what she viewed as too much time in the store. She never asked the reason for my long visit (although it would have been none of her business.) I would have liked to stay to address the police & this completely unfair, humiliating treatment but it was extremely humiliating & I couldn't subject myself to any more abuse. I plan on going back to the store today to get the employees name & if the situation is handled as it should her job as well. I am very aware there is a shoplifting issue in Aberdeen, as there is most places, but that doesn't give anyone an excuse to be abusive & rude to customers. I will never visit this store again except to take action about this issue & I recommend everyone do the same. The customer service is the absolute worst I've ever received in my life & the store should be closed down & the employee shouldn't be allowed to interact with anyone until she learns common decency & respect. Honestly, if it was an option to give zero stars or even negative stars I would in a heartbeat. I will also be following up on my concerns with corporate as I want to do anything I can to prevent another customer from having a horrible experience like I did."

"Rude & no customer service what’s so ever! City Drug never gave rude answers and if they needed a doctors confirmation they didn’t say Sorry not our problem it’s your doctors! That’s not an acceptable Your Pharmacy is rude & needs to have a Sensitivity Training."