NAPA Auto Parts - Westbay Auto Parts 2321 West Sims Way, Port Townsend, WA 98368

"These Guys go Above and Beyond to help their customers! Totally recommend."

"I love the service at this store! Everytime I've been in need of automotive assistance, this is where I go. I'm always greeted quickly with friendly customer service. They have the knowledge, advice and usually the answer. Not only was Nathan very helpful through my transaction, he was kind enough to help install the part. Top notch staff, thank you NAPA, especially Dave and Nathan!"

"THANK YOU ISAAH! After a looong day at work, he singlehandedly turned what could have been a nightmare scenario into a relatively minor inconvenience. He helped me out BIG TIME today. He knows exactly how to treat customers and what it means to do your job with a smile. Customer service has all but disappeared in this country but I rediscovered it today. Seriously, promote that dude to Regional Manager. Or at least give him a raise because whatever you're paying him is not enough."

"I go here often, there is an older gentleman who is pretty helpful. Asking anyone else a question, about anything, is kinda like the time I asked my dentist why my tonsil was swollen; he looked at me puzzled and dismissed my question by telling me his job stopped at the last molar in the back.. it would be nice to go to an auto parts store and have some level of confidence that the person slanging auto parts knows more than I do about what they are selling. But hey, the parking lot is large and easy to park in."

"Normally love this store, but I asked for OEM brake Pads and Rotors for my Subaru, and exactly ONLY 7,000 miles (mostly highway with very little braking) both rear rotors have deep groves in them. The original brakes I got exactly 100,000 miles out of them, so these are very poor, and are also making the vehicle make a droning noise. Furthermore the manager said any warranty on these would require me to pay labor to have the old one removed and possibly replacements costing me a boat load of money more to get re-installed. So I can no longer recommend NAPA in Port Townsend. See photos. The front rotor seems to be doing better, but I wonder how long before they go bad as-well. These rotors and pads they sold me are trash."