Westlie Ford
40 South Marina Way, Washougal, Washington, United States
About the Westlie Ford
Westlie Ford is a premier car repair and store located at 40 South Marina Way in Washougal, Washington. With a team of experienced technicians and a wide selection of genuine Ford parts, Westlie Ford is dedicated to providing top-notch service for all your automotive needs. Whether you need a routine maintenance check or a major repair, you can trust Westlie Ford to get the job done efficiently and effectively. Visit us today and experience the difference of working with a trusted Ford dealership.
Photos of Westlie Ford
40 S Marina Way, Washougal, WA 98671, United States
Opening hours of Westlie Ford
Monday:
08:30 - 19:00
Tuesday:
08:30 - 19:00
Wednesday:
08:30 - 19:00
Thursday:
08:30 - 19:00
Friday:
08:30 - 19:00
Saturday:
08:30 - 19:00
Sunday:
10:00 - 18:00
Reviews of Westlie Ford
"This is one of the least responsive dealerships I have ever dealt with. We have purchased five vehicles here in the past 20 years. A Ford aerostar, 3 Ford Fiestas and a Ford focus. With each one, we also purchased extended warranty and maintenance. I realized this does make us the biggest customers in the Ford corporation, but I think it does signify our loyalty as Ford customers. Every time we come for service, they give us a hassle. They claim they can't find our maintenance agreement on their computer or they tell us to make an appointment for a week later. On several occasions over the years, I have gone home to retrieve paperwork to prove I had maintenance agreement. Upon returning to the dealership, I find they somehow discovered it in their system. If this happened once, no problem, anyone can make a mistake. But it happens regularly. Today, I needed a tire replaced, which was covered by my maintenance agreement and extended warranty. The service adviser repeatedly told me I did not have the tires installed here, and I told her I don't take the car anywhere else. Not until the service manager came out and looked up the record in her office did they confirm I had purchased the tires here. I think the dealership intentionally places roadblocks in front of customers to dissuade them from getting the service they have already paid for and deserve. Only people who are willing to push them actually get the service they've paid for. My advice: avoid this place. There are plenty of places to buy a car."
"Great customer Service although you have to get a little early there before they open because the line adds up fast on the quick lane other then that great"
"They tried to repair my a/c in my truck. First told me it was blower motor and quoted me $800.00. I told them I replaced it already and they said they’ll replace it again and see if works, they changed it and didn’t work. They took their blower motor out and put mine back in and then said needed a whole new A/C and quoted $4,000.xx!! I declined the new A/C and they charged me $150.00 for service. The service was a waste of time and money!"
"Very nice experience! The oil change was fast enough. Mr. Garcia, he is very profesional and give you a good service on your cars. I went to the inside cafeteria and have a nice talk to the ladies from there."
"When I walked in, there was one employee (later found out his name is Alfred), one person at the counter being helped by Alfred, one person in line in front of me, and one person waiting for their vehicle. A second (female) employee came in and helped the gentleman in line in front of me - she was very personable and professional from what I witnessed (didn't get her name). Alfred finished with his client and was making phone calls to other departments and finishing his clients paperwork. The female employee finished with the gentleman in front of me in line and called up the gentleman waiting for his vehicle. After their paperwork was done, they both exited the room leaving just myself and Alfred. I figured he was still wrapping up with the first clients paperwork and as soon as he was ready for me, he'd acknowledge my presence and we could get started. Not so much. When I saw Alfred pick up his cell phone to check a text that just came in, it was clear he had no intention of helping me let alone acknowledging I was in the room. So, being that I wasn't too pleased with being ignored for 15+ minutes, I said "I'm not trying to be a b!+ch, but can I get some help?" No eye contact, no apology, no thanks for waiting, just a "what are you here for?" From Alfred. With that kind of response, Sunrise Ford's service department lost my business. On my way out, I called Citrus Ford and was helped by a very nice lady named Ashley who made an appointment for me and was professional, courteous, attentive, and pleasant."
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