Sequim Auto Repair

"They have terrible customer service. They did not do what they told me that they would do. It is obvious that they care less about customer service by the owner’s tone of voice. This is the only time I have used their business. I made appointment days ahead and they did not have the parts to start the job after I dropped my vehicle off at 8am. I was told at that time that they would be getting started on my vehicle would it be ready around 2pm, it was not ready. They knew it would not be ready at 2pm and did not call me when they realized they needed to order parts. This is the new owner of the business and it does not have any customer service experience. They are in over their heads and I would be surprised if they last a couple of years. They have not owned this business vary long. Any positive Google reviews are base on the original owner’s experience. Updated to say the owner of SA phoned today to discuss my complaint. The owner emphasized how important customer service is to him and that because of this complaint there would be some ongoing customer service training for his employees."

"I feel fine with the services provided thus far with the new owners. My recent visit was my first one under the new ownership."

"The old owners of this automotive repair shop put in so many years running the number one garage in the peninsula areas! They wanted to find the right new owner to carry the torch of honesty, genuine care to customers and just letting you know what the real deal is. Still the place to go with fantastic new owners when the vehicle needs a little love plus professional top line services."

"I called on Friday for a brake job estimate and the guy wrote me down for Monday at 10:30am. When I called at 10am Monday to confirm, nobody knew about it. No attempt to squeeze me in. My landlady warned me about going to this business, and when I called the first time the recording said they were closed for July 4th and it was September! Based on these experiences, I would avoid this business."

"I was traveling from out of town and my power steering started giving me issues and making a terrible squealing noise. Sequim auto clinic went out of their way to help me out quickly and at a reasonable price! So grateful…highly recommend!"