Sierra

"Generally love this store, but most recently had a frustrating encounter at checkout. I really wanted to get this backpack but it was locked up and didn't have a price. I looked around the store for an employee, found none. Went to checkout to pay for the items I already had only for the cashier to tell me that I should have waited in line to ask about the backpack. I was then told I could get the backpack but only if I waited in line again. I ended up not getting it because the line was long and I likely would have had to wait 30+ mins. I felt as if no one cared that I made the sale."

"Went recently during a bad rain/snow storm. They had hardly any staff who could make it in, and had to close the store early in order for folks to get home safetly. I arrived at 4:09, after they closed, but an employee saw me standing at the door. She (Lynn is her name), came over and opened the door. It had been an hour drive to get there, and she let me in to pickup and online order, so that I did not have to come back another day. VERY good customer service!"

"Great selection of items at decent prices. However, they are without a doubt the SLOWEST business when it comes to checkout. When we shop here we have to factor in an extra 10-15mins just to get through the line. Unbelievably inefficient."

"I stopped by to process a return of an item purchased online. The return went very smoothly and was painless. Nice selection of items here, and the employees were friendly and helpful. Noticed some really good deals on several name brand outdoor clothing items as I browsed through the store."

"The manager at this store was amazing. I bought a pair of Keen hiking boots a few weeks back. After less than 10 miles hiking, the sole pulled away from the boot upper in two spots. Contacting Keen was wholly unhelpful. They told me to go to where I bought them, as their only recourse was a lengthy warranty process and partial cost credit. The manager at Sierra listened, understood, and refunded my money for a worn pair of shoes! Great work Sierra! That's why I keep coming back."